Use Vello surveys to make high-quality online surveys. You can send the surveys directly from Vello to clients and completed survey data shows directly in Vello.

About Vello surveys

The general steps help you to quickly get the best results from surveys.

General steps to make and use Vello surveys

After a practice manager makes a survey, they can send it as a survey link to their clients. Then, clients use the link to open and complete the survey.

Make a survey

A practice manager can use AI to make a survey with an AI prompt or from a PDF document. Then, they can send it as a survey link to their clients. Then, clients use the link to open and complete the survey.

Make a survey with AI

After a practice manager selects Publish in the survey designer for a survey, Vello makes a survey link. Send the survey link to clients to open and complete the survey.

Get a survey link

A report for a survey shows many types of data (for example, the information that clients entered or selected for each survey question).

Show a report for a survey

Vello survey designer

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-kz19ulan" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1"><span class="keyword">Vello</span> surveys</h1><div class="body"><p class="shortdesc"><span class="keyword">Vello</span> has dedicated features for client surveys and survey reports.</p></div><nav role="navigation" class="related-links"><ul class="ullinks"><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/vello-surveys/about-vello-surveys">About Vello surveys</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/vello-surveys/general-steps-to-make-and-use-vello-surveys">General steps to make and use Vello surveys</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/vello-surveys/make-a-survey">Make a survey</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/vello-surveys/make-a-survey-with-ai">Make a survey with AI</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/vello-surveys/get-a-survey-link">Get a survey link</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/vello-surveys/show-a-report-for-a-survey">Show a report for a survey</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/vello-surveys/vello-survey-designer">Vello survey designer</a><br></li></ul><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices/vello">Vello</a></div></div></nav></article></main></body>

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Use the Text Messages & Requests screen to get access to prescription refill requests.

Get access to a client's prescription refill requests

Vello has dedicated features for client surveys and survey reports.

Vello surveys

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<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-o4accukz" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-featured</h1><div class="body accordions-wrapper"><p class="shortdesc"></p><div class="div accordions-heading">Featured content</div><div class="div accordion-container">
            <div class="div accordion-item">Introducing Vello to your client base (PDF)</div>
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                <div class="div accordion-text">Read about tips and tricks to introduce Vello to your clients, and tools to help drive Vello adoption and engagement.</div><a class="xref j-external-link" href="https://vello.deploy.heretto.com/v4/deployments/Qh0rOZ3ZqeETpqiOjvuB/object/ed3c3a75-5286-42a2-bab5-0e2f2ac22dc3?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImV6eXZldCIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJlZDNjM2E3NS01Mjg2LTQyYTItYmFiNS0wZTJmMmFjMjJkYzMiLCJleHAiOjE3NzI2NTExNjAsImp0aSI6ImM0MTJlMWUzNmMyZjRkZGI4NmUwMWUzMDMzYWNhNjc0IiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoidDh4bjlDRm9rd2lnN2E5T2p2MTEifQ.TNbZ685ziNDuPMhEDLKYGTb0iR4D2NFeEgE68spiCfY&amp;response-content-disposition=filename%3D%22vello-lets-talk-about-recommended-care-1.pdf%22" target="_blank">More</a>
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            <div class="div accordion-item">Let's talk about recommended care (PDF)</div>
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                <div class="div accordion-text">The recommended care feature in Vello delivers personalized service suggestions to pet owners, based on your PIMS settings. Each recommendation includes a clear explanation of why it's needed, helping improve understanding, follow-through, and trust.</div><a class="xref" href="/discover-resources/lets-talk-about-recommended-care">More</a>
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            <div class="div accordion-item">Printable Vello flyers for your practice </div>
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                <div class="div accordion-text">Use these PDF flyers to make it easy for your clients to download the Vello app and to send text messages to your practice.</div><a class="xref" href="/discover-resources/printable-vello-flyers-for-your-practice">More</a>
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             <div class="div accordion-item">ezyVet customers: Clients can add a new pet in the Vello client portal</div>
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            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
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                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
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            <div class="div accordion-item">Vello helps Southside Animal Hospital increase their fecal samples to more than 5 per day</div>
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                <div class="div accordion-text">Southside Animal Hospital, a fast-paced one-doctor practice in Lansing, Michigan, knew it was time to modernize client communication. Using Neo as their PIMS, Practice Manager Teresa Marhofer set out to introduce automation that would save staff time and better engage clients. When they implemented Vello, they expected improved workflows. What they didn’t expect was a dramatic rise in fecal compliance, increased staff efficiency, and a noticeable lift in client satisfaction—all in the first week. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-vello-helped-southside-animal-hospital-increase-their-fecal-samples" target="_blank">More</a>
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            <div class="div accordion-item">Webinar: Seamless Connections</div>
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                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
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            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
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            <div class="div accordion-item">How Downtown Pet Hospital Boosted Compliance and Client Engagement with Vello</div>
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                <div class="div accordion-text">Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/established-downtown-pet-hospital-boosts-compliance-and-client-engagement-with-Vello" target="_blank">More</a>
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Vello surveys

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