browse-documentation/for-practices/vello/getting-started/vello-terms-and-definitions

Getting started

browse-documentation/for-practices/vello/recommended-care/about-recommended-care

Make it easy for clients to get access to recommended medical services for their pets.

Recommended care

browse-documentation/for-practices/vello/configuration/pims-access-to-vello-settings

Read how to configure and activate Vello features.

Configuration

Read about new features and changes in Vello.

Vello release notes

Read about Vello terms and their definitions.

Vello terms and definitions

If you are a veterinary practice, read about how to use Vello.

For practices

Read about Vello, its features and functions, and how to use them with your PIMS.

Vello

<body id="topic-t1wie1fn"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-footer</h1><div class="body footer-container"><p class="shortdesc"></p><div class="div footer-cta-container">
            <div class="div footer-cta">
                <div class="div footer-cta-heading">Need help?</div><a class="xref" href="/vello-customer-support">Go to <span class="ph">Vello</span> customer support</a>
            </div>
        </div><div class="div footer-copyright-container">
            <div class="div footer-bottom-links"><a class="xref j-external-link" href="https://www.idexx.com/en/about-idexx/terms-of-sale/general-terms/" target="_blank">IDEXX Terms of Use</a> <a class="xref j-external-link" href="https://www.idexx.com/en/about-idexx/privacy-policy/" target="_blank">Privacy Policy</a> <a class="xref j-external-link" href="https://www.idexx.com/en/" target="_blank">©2025 IDEXX Laboratories, Inc. All rights reserved.</a></div>
        </div></div></article></main></body>

Vello Portal Sitemap

Vello-footer

<body id="topic-1lpthjm4"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-CTA</h1><div class="body cta-wrapper"><div class="div cta-container">
            <div class="div cta-inner">
                <div class="div cta-heading">Schedule a demo</div>
                <div class="div cta-text">Find out what Vello can do for you</div><a class="xref j-external-link" href="https://software.idexx.com/vello" target="_blank">Try Vello</a>
            </div>
        </div></div></article></main></body>

Vello-CTA

Let IDEXX help you implement preventive care guidelines simply and seamlessly into your practice’s day-to-day workflow.

IDEXX Preventive Care

Tap into the world’s largest telespecialist network for accurate and actionable reports that support your treatment plans.

IDEXX Telemedicine Consultants

IDEXX VetConnect PLUS

IDEXX 360

Vello Knowledge Center

Get answers fast from our extensive library of detailed documentation.

Browse documentation

Get access to white papers, blog posts, and other useful information to help you get the most out of IDEXX products.

Discover resources

Read about initial configuration tasks that are necessary to complete before you use Vello.

Initial configuration

It is important to know what Vello shows to your clients and how they use it.

Vello: What clients can see and use

Read about Vello features for online scheduling, online access to pet information, and more.

Vello: Online access for clients

Read about Vello features for automatic reminders and messaging.

Reminders and messaging

Read about how to do basic messaging tasks with Vello.

Basic tasks

IDEXX has dedicated teams that are available to help you with Vello.

Customer support for Vello

Vello's recommended care feature makes it easy for clients to get access to recommended medical services for their pets.

About recommended care

Recommended care information that the Vello client portal shows to clients is synced from your PIMS.

PIMS sources for recommended care information

Recommended care scores help clients to quickly and easily know about standard of care for their pets. Care scores also help with better compliance for pet health.

Recommended care scores

Each PIMS has different steps to get access to Vello configuration settings.

PIMS access to Vello settings

Use the Automated Communications Cadence screen to know when Vello automatically sends messages and other related information to clients.

Automated Communications Cadence screen

To use Vello to automatically send medical service reminders, a practice manager must do the necessary configuration.

Configuration of medical service reminders

Activate and configure  Vello's recommended care feature.

Recommended care configuration

Before you can use Vello's online scheduling system, a practice manager must do the necessary configuration.

Online scheduling configuration

A practice manager can configure Vello to automatically send appointment messages to clients. And they can configure which types of information appointment messages show.

Appointment message configuration

To make sure that staff can use the Vello text messaging system correctly, a practice manager does the necessary configuration.