If a practice manager activated online scheduling for Vello, clients can make appointment requests. Use Vello to add appointment requests to your PIMS calendar.

Add an appointment request to your calendar

The Unconfirmed Appointments screen gives a view of appointments that are not confirmed. Then, you can confirm appointments as necessary.

Show appointments that are not confirmed

Use the Unconfirmed Appointments screen to show appointments that are not confirmed and if applicable, confirm them.

The Unconfirmed Appointments screen

When you know that a client will come to a scheduled appointment, you can confirm it.

Confirm an appointment

You can use Vello to quickly and easily send text messages to clients.

Send a text message to a client

Use the Text Messages & Requests screen to get access to client text messages.

Show a client's text messages

<body id="topic-370g0dvd"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Basic tasks</h1><p class="shortdesc">Read about how to do basic messaging tasks with <span class="keyword">Vello</span>.</p><nav role="navigation" class="related-links"><ul class="ullinks"><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/getting-started/basic-tasks/add-an-appointment-request-to-your-calendar">Add an appointment request to your calendar</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/getting-started/basic-tasks/show-appointments-that-are-not-confirmed">Show appointments that are not confirmed</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/getting-started/basic-tasks/the-unconfirmed-appointments-screen">The Unconfirmed Appointments screen</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/getting-started/basic-tasks/confirm-an-appointment">Confirm an appointment</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/getting-started/basic-tasks/send-a-text-message-to-a-client">Send a text message to a client</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/getting-started/basic-tasks/show-a-clients-text-messages">Show a client's text messages</a><br></li></ul><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices/vello/getting-started">Getting started</a></div></div><div class="linklist relinfo relconcepts"><span class="hd-label">Related concepts</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/vello-system-requirements">Vello system requirements</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/vello-terms-and-definitions">Vello terms and definitions</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/customer-support-for-vello">Customer support for Vello</a></li></ul></div><div class="linklist relinfo"><span class="hd-label">Related information</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/initial-configuration">Initial configuration</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/vello-what-clients-can-see-and-use">Vello: What clients can see and use</a></li></ul></div></nav></article></main></body>

Read about the basics of Vello and how to use it.

Getting started

Clients can use Vello online scheduling to make appointment requests with five easy steps.

Online scheduling: Basic workflow for clients

Read about how to do basic messaging tasks with Vello.

Basic tasks

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for-practices/vello/getting-started/basic-tasks

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                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
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                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
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                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
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                <div class="div accordion-text">Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/established-downtown-pet-hospital-boosts-compliance-and-client-engagement-with-Vello" target="_blank">More</a>
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Read about how to use Vello with your PIMS.

For practices

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For pet owners

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Basic tasks

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