Vello can automatically send different types of reminder messages to clients. It is important to know which information the reminders show to clients and how clients use the reminders.

Client reminders

The pet information page makes it easy for clients to know about medical care for their pets. The page is a part of the Vello client portal.

Vello client portal: Pet information page

Clients can use Vello online scheduling to make appointment requests with five easy steps.

Online scheduling: Basic workflow for clients

<body id="topic-dbj33fq4"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1"><span class="keyword">Vello</span>: What clients can see and use</h1><div class="body"><p class="shortdesc">It is important to know what <span class="keyword">Vello</span> shows to your clients and how they use it.</p></div><nav role="navigation" class="related-links"><ul class="ullinks"><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/getting-started/vello-what-clients-can-see-and-use/client-reminders">Client reminders</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/getting-started/vello-what-clients-can-see-and-use/vello-client-portal-pet-information-page">Vello client portal: Pet information page</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/getting-started/vello-what-clients-can-see-and-use/online-scheduling-basic-workflow-for-clients">Online scheduling: Basic workflow for clients</a><br></li></ul><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices/vello/getting-started">Getting started</a></div></div><div class="linklist relinfo relconcepts"><span class="hd-label">Related concepts</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/vello-system-requirements">Vello system requirements</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/vello-terms-and-definitions">Vello terms and definitions</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/customer-support-for-vello">Customer support for Vello</a></li></ul></div><div class="linklist relinfo"><span class="hd-label">Related information</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/initial-configuration">Initial configuration</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/basic-tasks">Basic tasks</a></li></ul></div></nav></article></main></body>

Read about the basics of Vello and how to use it.

Getting started

After you get the sign-in link, you can send it to clients for them to get access to the client portal.

Get the sign-in link for the Vello client portal

It is important to know what Vello shows to your clients and how they use it.

Vello: What clients can see and use

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for-practices/vello/getting-started/vello-what-clients-can-see-and-use

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<body id="topic-o4accukz"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-featured</h1><div class="body accordions-wrapper"><p class="shortdesc"></p><div class="div accordions-heading">Featured content</div><div class="div accordion-container">
            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
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                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
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            <div class="div accordion-item">Webinar: Seamless Connections</div>
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                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
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            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
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            <div class="div accordion-item">How Downtown Pet Hospital Boosted Compliance and Client Engagement with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/established-downtown-pet-hospital-boosts-compliance-and-client-engagement-with-Vello" target="_blank">More</a>
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Vello

Read about how to use Vello with your PIMS.

For practices

If you are a pet owner, read about how to use Vello.

For pet owners

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Vello Knowledge Center

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Vello: What clients can see and use

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