IDEXX has dedicated teams that are available to help you with Vello.

If you have problems with Vello, contact customer support for your IDEXX practice information management system (PIMS). For example, if you use ezyVet, contact ezyVet customer support.

This table shows each PIMS and the available customer support methods:

PIMS	Customer support methods
ezyVet	Customer support is available with email, phone, and the ezyVet support tool. ezyVet customer support is available 24 hours a day, seven days a week. For more information, refer to help.vello.idexx.com/en/vello-customer-support.
Cornerstone	Cornerstone customer support is available with email, phone, and live chat. Cornerstone customer support is available: Monday to Friday between 6:30 AM and 8:00 PM Central Time (CT) Saturday, between 7:00 AM and 4:00 PM CT For more information, refer to help.vello.idexx.com/en/vello-customer-support.
Neo	Neo customer support is available with email, phone, and the Help & Support button in the Neo app. Neo customer support is available Monday to Friday, between 6:30 AM and 8:00 PM Central Time. For more information, refer to help.vello.idexx.com/en/vello-customer-support.