Each PIMS has different steps that you use for access to Vello configuration settings.

PIMS access to Vello settings

Use the Automated Communications Cadence screen to know when Vello automatically sends messages and other related information to clients.

Automated Communications Cadence screen

To use Vello to automatically send medical service reminders, a practice manager must do the necessary configuration.

Configuration of medical service reminders

Activate and configure  Vello's recommended care feature.

Recommended care configuration

Before you can use Vello's online scheduling system, a practice manager must do the necessary configuration.

Online scheduling configuration

A practice manager can configure Vello to automatically send appointment messages to clients. And they can configure the information that the messages show.

Appointment message configuration

To make sure that staff can use the Vello text messaging system correctly, a practice manager does the necessary configuration.

Text messaging configuration

After you make an email, you can send it to all clients.

Mass Communications: Make and send an email

Each PIMS that is compatible with Vello has different user account permissions and methods for Vello access.

Access configuration

<body id="topic-g212aivm"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Configuration</h1><p class="shortdesc">Read how to configure and activate <span class="ph">Vello</span> features.</p><nav role="navigation" class="related-links"><ul class="ullinks"><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/pims-access-to-vello-settings">PIMS access to Vello settings</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/automated-communications-cadence-screen">Automated Communications Cadence screen</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/configuration-of-medical-service-reminders">Configuration of medical service reminders</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/recommended-care-configuration">Recommended care configuration</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/online-scheduling-configuration">Online scheduling configuration</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/appointment-message-configuration">Appointment message configuration</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/text-messaging-configuration">Text messaging configuration</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/mass-communications-make-and-send-an-email">Mass Communications: Make and send an email</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/access-configuration">Access configuration</a><br></li></ul><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices/vello">Vello</a></div></div></nav></article></main></body>

Vello

Recommended care scores help clients to quickly and easily know about standard of care for their pets. Care scores also help with better compliance for pet health.

Recommended care scores

Read how to configure and activate Vello features.

Configuration

browse-documentation/for-practices/vello/configuration

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<body id="topic-o4accukz"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-featured</h1><div class="body accordions-wrapper"><p class="shortdesc"></p><div class="div accordions-heading">Featured content</div><div class="div accordion-container">
            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
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                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
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            <div class="div accordion-item">Webinar: Seamless Connections</div>
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                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
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            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
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                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
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            <div class="div accordion-item">How Downtown Pet Hospital Boosted Compliance and Client Engagement with Vello</div>
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                <div class="div accordion-text">Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/established-downtown-pet-hospital-boosts-compliance-and-client-engagement-with-Vello" target="_blank">More</a>
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Browse documentation

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Discover resources

Read about how to use Vello with your PIMS.

For practices

If you are a pet owner, read about how to use Vello.

For pet owners

Read about new documentation that is available in the Knowledge Center and changes to published documentation.

Vello Knowledge Center

Get access to documentation, training, and other high-quality resources.

Configuration

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