A practice manager uses Vello configuration settings to make configuration changes to Vello.

Get access to Vello configuration settings from Neo

To use some Vello features and functions, you must have the necessary user account permissions in Neo.

User account permissions for Neo and Vello

Vello is compatible with branches in Neo.

Vello and Neo branches

<body id="topic-5zgddzot"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1"><span class="ph">Vello</span> for <span class="ph">Neo</span></h1><div class="body"><p class="shortdesc">Read about how to use <span class="ph">Vello</span> with <span class="ph">Neo</span>.</p><div class="note note note_note"><span class="note__title">Note:</span> The <span class="keyword">Vello Knowledge Center</span> shows only some of the available <span class="ph">Neo</span> documentation. For more documentation about <span class="ph">Vello</span> and <span class="ph">Neo</span>, refer to <a class="xref j-external-link" href="https://idexxneosupport.zendesk.com/hc/en-us/articles/19228413270295-Overview-Vello-client-engagement" target="_blank">Overview: Vello client engagement </a>.</div></div><nav role="navigation" class="related-links"><ul class="ullinks"><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello-for-neo/get-access-to-vello-configuration-settings-from-neo">Get access to Vello configuration settings from Neo</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello-for-neo/user-account-permissions-for-neo-and-vello">User account permissions for Neo and Vello</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello-for-neo/vello-and-neo-branches">Vello and Neo branches</a><br></li></ul><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices">For practices</a></div></div></nav></article></main></body>

Read about how to use Vello with your PIMS.

For practices

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Vello for Neo

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                <div class="div cta-text">Find out what Vello can do for you</div><a class="xref j-external-link" href="https://software.idexx.com/vello" target="_blank">Try Vello</a>
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<body id="topic-o4accukz"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-featured</h1><div class="body accordions-wrapper"><p class="shortdesc"></p><div class="div accordions-heading">Featured content</div><div class="div accordion-container">
            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
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            <div class="div accordion-item">Webinar: Seamless Connections</div>
            <div class="div accordion-content">
                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
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            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
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                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
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            <div class="div accordion-item">How Downtown Pet Hospital Boosted Compliance and Client Engagement with Vello</div>
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                <div class="div accordion-text">Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/established-downtown-pet-hospital-boosts-compliance-and-client-engagement-with-Vello" target="_blank">More</a>
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If you are a pet owner, read about how to use Vello.

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Vello for Neo

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