Vello has dedicated features for appointment reminders and appointment confirmations.

Vello appointment reminders and appointment confirmations

Vello can automatically send medical service reminders to clients as emails, text messages, and postcards. Each reminder gives clients easy access to information about medical services for their pets.

Vello and medical service reminders

Use Vello Postcards to automatically send medical service reminders to clients as high-quality postcards.

Vello Postcards

Vello includes a full text messaging system that you can can use to quickly and easily send text messages to clients. Text messages that clients send to your practice show directly in Vello.

Vello text messaging

Use Vello's Mass Communications feature to send high-quality emails to all clients.

Vello Mass Communications

After you make an email, you can send it to all clients.

Mass Communications: Make and send an email

Out-of-office autoreplies helps clients to know when your practice is not available. Vello sends autoreplies to clients as text messages.

Out-of-office autoreplies

For email communication with clients, Vello uses a system email address. For text messages with clients, Vello uses a registered phone number.

The email address and phone number that Vello uses for communication

<body id="topic-met75851"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Reminders and messaging</h1><div class="body"><p class="shortdesc">Read about <span class="keyword">Vello</span> features for automatic reminders and messaging.</p></div><nav role="navigation" class="related-links"><ul class="ullinks"><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/reminders-and-messaging/vello-appointment-reminders-and-appointment-confirmations">Vello appointment reminders and appointment confirmations</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/reminders-and-messaging/vello-and-medical-service-reminders">Vello and medical service reminders</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/reminders-and-messaging/vello-postcards">Vello Postcards</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/reminders-and-messaging/vello-text-messaging">Vello text messaging</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/reminders-and-messaging/vello-mass-communications">Vello Mass Communications</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/reminders-and-messaging/mass-communications-make-and-send-an-email">Mass Communications: Make and send an email</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/reminders-and-messaging/out-of-office-autoreplies">Out-of-office autoreplies</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/reminders-and-messaging/the-email-address-and-phone-number-that-vello-uses-for-communication">The email address and phone number that Vello uses for communication</a><br></li></ul><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices/vello">Vello</a></div></div></nav></article></main></body>

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Customer support for Vello

Read about Vello features for automatic reminders and messaging.

Reminders and messaging

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            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
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                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
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            <div class="div accordion-item">Vello helps Southside Animal Hospital increase their fecal samples to more than 5 per day</div>
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                <div class="div accordion-text">Southside Animal Hospital, a fast-paced one-doctor practice in Lansing, Michigan, knew it was time to modernize client communication. Using Neo as their PIMS, Practice Manager Teresa Marhofer set out to introduce automation that would save staff time and better engage clients. When they implemented Vello, they expected improved workflows. What they didn’t expect was a dramatic rise in fecal compliance, increased staff efficiency, and a noticeable lift in client satisfaction—all in the first week. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-vello-helped-southside-animal-hospital-increase-their-fecal-samples" target="_blank">More</a>
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            <div class="div accordion-item">Webinar: Seamless Connections</div>
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                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
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            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
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                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
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            <div class="div accordion-item">How Downtown Pet Hospital Boosted Compliance and Client Engagement with Vello</div>
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                <div class="div accordion-text">Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/established-downtown-pet-hospital-boosts-compliance-and-client-engagement-with-Vello" target="_blank">More</a>
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