Vello can automatically send appointment reminders to clients. To send appointment reminders, Vello can use text messages and email.

Vello appointment reminders

Vello can automatically send medical service reminders to clients as emails, text messages, and postcards. Each reminder gives clients easy access to information about medical services for their pets.

Vello and medical service reminders

Use Vello Postcards to automatically send medical service reminders to clients as high-quality postcards.

Vello Postcards

Use Vello's Mass Communications feature to send high-quality emails to all clients.

Vello Mass Communications

Vello includes a full text messaging system that you can can use to quickly and easily send text messages to clients. Text messages that clients send to your practice show directly in Vello.

Vello text messaging

Out-of-office autoreplies helps clients to know when your practice is not available. Vello sends autoreplies to clients as text messages.

Out-of-office autoreplies

For email communication with clients, Vello uses a system email address. For text messages with clients, Vello uses a registered phone number.

The email address and phone number that Vello uses for communication

<body id="topic-met75851"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Reminders and messaging</h1><div class="body"><p class="shortdesc">Read about <span class="keyword">Vello</span> features for automatic reminders and messaging.</p></div><nav role="navigation" class="related-links"><ul class="ullinks"><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/getting-started/reminders-and-messaging/vello-appointment-reminders">Vello appointment reminders</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/getting-started/reminders-and-messaging/vello-and-medical-service-reminders">Vello and medical service reminders</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/getting-started/reminders-and-messaging/vello-postcards">Vello Postcards</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/getting-started/reminders-and-messaging/vello-mass-communications">Vello Mass Communications</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/getting-started/reminders-and-messaging/vello-text-messaging">Vello text messaging</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/getting-started/reminders-and-messaging/out-of-office-autoreplies">Out-of-office autoreplies</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/getting-started/reminders-and-messaging/the-email-address-and-phone-number-that-vello-uses-for-communication">The email address and phone number that Vello uses for communication</a><br></li></ul><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices/vello/getting-started">Getting started</a></div></div><div class="linklist relinfo relconcepts"><span class="hd-label">Related concepts</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/vello-system-requirements">Vello system requirements</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/vello-terms-and-definitions">Vello terms and definitions</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/customer-support-for-vello">Customer support for Vello</a></li></ul></div><div class="linklist relinfo"><span class="hd-label">Related information</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/initial-configuration">Initial configuration</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/vello-what-clients-can-see-and-use">Vello: What clients can see and use</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/vello-online-access-for-clients">Vello: Online access for clients</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/basic-tasks">Basic tasks</a></li></ul></div></nav></article></main></body>

Read about the basics of Vello and how to use it.

Getting started

The Vello client portal shows client pet information. The information includes appointments, prescriptions and medical services. Clients can also use the portal to make changes to pet photos and to make appointment requests.

Vello client portal: Sign-up and sign-in

Read about Vello features for automatic reminders and messaging.

Reminders and messaging

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for-practices/vello/getting-started/reminders-and-messaging

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<body id="topic-o4accukz"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-featured</h1><div class="body accordions-wrapper"><p class="shortdesc"></p><div class="div accordions-heading">Featured content</div><div class="div accordion-container">
            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
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            <div class="div accordion-item">Webinar: Seamless Connections</div>
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                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
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            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
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                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
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            <div class="div accordion-item">How Downtown Pet Hospital Boosted Compliance and Client Engagement with Vello</div>
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                <div class="div accordion-text">Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/established-downtown-pet-hospital-boosts-compliance-and-client-engagement-with-Vello" target="_blank">More</a>
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Vello

Read about how to use Vello with your PIMS.

For practices

If you are a pet owner, read about how to use Vello.

For pet owners

Read about new documentation that is available in the Knowledge Center and changes to published documentation.

Vello Knowledge Center

Get access to documentation, training, and other high-quality resources.

Reminders and messaging

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