Vello includes a full text messaging system that you can can use to quickly and easily send text messages to clients. Text messages that clients send to your practice show directly in Vello.

Vello text messaging

A client can send text messages to your registered phone number to start and stop text messages from Vello.

How clients stop and start text messages from Vello

If a person has a mobile phone number in a client record in your PIMS, you can use Vello to send and receive text messages with them.

Mobile phone numbers that are available for Vello text messaging

In the Vello inbox, you can find a different mobile phone number of a client record in your PIMS. Then, you can send text messages to the applicable persons.

Find a mobile phone number in Vello

You can add conversation tags to text conversations in the Vello inbox (for example, Canine, Grooming, and Urgent).

Vello inbox: Conversation tags

Clients can send videos to your practice in a text message.

Client videos in text messages

You can use the Vello inbox to see a video that a client sent in a text message.

See a client's video in a text message

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-fi85kwc1" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1"><span class="keyword">Vello</span> text messaging</h1><div class="body"><p class="shortdesc">Read about <span class="keyword">Vello</span> text messaging and how to use it.</p></div><nav role="navigation" class="related-links"><ul class="ullinks"><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/reminders-and-messaging/vello-text-messaging/vello-text-messaging">Vello text messaging</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/reminders-and-messaging/vello-text-messaging/how-clients-stop-and-start-text-messages-from-vello">How clients stop and start text messages from Vello</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/reminders-and-messaging/vello-text-messaging/mobile-phone-numbers-that-are-available-for-vello-text-messaging">Mobile phone numbers that are available for Vello text messaging</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/reminders-and-messaging/vello-text-messaging/find-a-mobile-phone-number-in-vello">Find a mobile phone number in Vello</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/reminders-and-messaging/vello-text-messaging/vello-inbox-conversation-tags">Vello inbox: Conversation tags</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/reminders-and-messaging/vello-text-messaging/client-videos-in-text-messages">Client videos in text messages</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/reminders-and-messaging/vello-text-messaging/see-a-clients-video-in-a-text-message">See a client's video in a text message</a><br></li></ul><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices/vello/reminders-and-messaging">Reminders and messaging</a></div></div><div class="linklist relinfo relconcepts"><span class="hd-label">Related concepts</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/reminders-and-messaging/vello-postcards">Vello Postcards</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/reminders-and-messaging/out-of-office-autoreplies">Out-of-office autoreplies</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/reminders-and-messaging/the-email-address-and-phone-number-that-vello-uses-for-communication">The email address and phone number that Vello uses for communication</a></li></ul></div><div class="linklist relinfo"><span class="hd-label">Related information</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/reminders-and-messaging/appointment-messages">Appointment messages</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/reminders-and-messaging/medical-service-reminders">Medical service reminders</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/reminders-and-messaging/vello-campaigns">Vello campaigns</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/reminders-and-messaging/thank-you-email">Thank-you email</a></li></ul></div></nav></article></main></body>

Read about Vello features for automatic reminders and messaging.

Reminders and messaging

After you configure Vello to send medical service reminders, Vello only sends the reminders if some conditions agree.

Times that Vello sends medical service reminders

Read about Vello text messaging and how to use it.

browse-documentation/for-practices/vello/reminders-and-messaging/vello-text-messaging

for-practices/vello/reminders-and-messaging/vello-text-messaging

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<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-o4accukz" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-featured</h1><div class="body accordions-wrapper"><p class="shortdesc"></p><div class="div accordions-heading">Featured content</div><div class="div accordion-container">
            <div class="div accordion-item">Middle River Veterinary Hospital elevates client communication and preventive care with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Middle River Veterinary Hospital, a practice in Verona, VA, adopted Vello in August 2024 to modernize client communication and reduce the burden on their lean front-desk team. By replacing manual reminder processes with automated appointment confirmations, two-way SMS, and preventive care checklists, the practice saw stronger compliance with fecal testing and wellness bloodwork, fewer interruptions from phone calls, and a better overall client experience.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/middle-river-veterinary-hospital-elevates-client-communication-and-preventive" target="_blank">More</a>
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            <div class="div accordion-item">How Hays Towne Veterinary Hospital upgraded client communication with Vello</div>
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                <div class="div accordion-text">Hays Towne Veterinary Hospital, a single-doctor general practice in Hudson, Florida, has long prioritized high-quality care for pets and seamless client communication. With a commitment to staying ahead in technology, Practice Manager Leanne Ridenour sought a modernized solution to enhance appointment scheduling and client engagement.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/improving-veterinary-client-communications-a-case-study" target="_blank">More</a>
            </div>
            <div class="div accordion-item">Introducing Vello to your client base (PDF)</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Read about tips and tricks to introduce Vello to your clients, and tools to help drive Vello adoption and engagement.</div><a class="xref j-external-link" href="https://vello.deploy.heretto.com/v4/deployments/Qh0rOZ3ZqeETpqiOjvuB/object/ed3c3a75-5286-42a2-bab5-0e2f2ac22dc3?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImV6eXZldCIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJlZDNjM2E3NS01Mjg2LTQyYTItYmFiNS0wZTJmMmFjMjJkYzMiLCJleHAiOjE3ODg4Njg5ODksImp0aSI6IjFjMmEyZjljN2ZkOTRmYjBiYjhmZjkwNDJhZTFkNWYxIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiUWgwck9aM1pxZUVUcHFpT2p2dUIifQ.b74RoRLWnldOO3y9Re_V94ZHgB3EPfSXnsUE6MIzcFM&amp;response-content-disposition=filename%3D%22vello-lets-talk-about-recommended-care-1.pdf%22" target="_blank">More</a>
            </div>
            <div class="div accordion-item">Let's talk about recommended care (PDF)</div>
            <div class="div accordion-content">
                <div class="div accordion-text">The recommended care feature in Vello delivers personalized service suggestions to pet owners, based on your PIMS settings. Each recommendation includes a clear explanation of why it's needed, helping improve understanding, follow-through, and trust.</div><a class="xref" href="/discover-resources/lets-talk-about-recommended-care">More</a>
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            <div class="div accordion-item">Printable Vello flyers for your practice </div>
            <div class="div accordion-content">
                <div class="div accordion-text">Use these PDF flyers to make it easy for your clients to download the Vello app and to send text messages to your practice.</div><a class="xref" href="/discover-resources/printable-vello-flyers-for-your-practice">More</a>
            </div>
            <div class="div accordion-item">ezyVet customers: Clients can add a new pet in the Vello client portal</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Vello makes it easy for clients to add new pets and make appointments for them directly in the Vello client portal.</div><a class="xref j-external-link" href="https://docs.ezyvet.com/en/browse-documentation/vello/vello-for-practices/configuration/about-client-changes-to-pets-in-the-vello-client-portal" target="_blank">More</a>
            </div>
            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
            </div>
            <div class="div accordion-item">Vello helps Southside Animal Hospital increase their fecal samples to more than 5 per day</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Southside Animal Hospital, a fast-paced one-doctor practice in Lansing, Michigan, knew it was time to modernize client communication. Using Neo as their PIMS, Practice Manager Teresa Marhofer set out to introduce automation that would save staff time and better engage clients. When they implemented Vello, they expected improved workflows. What they didn’t expect was a dramatic rise in fecal compliance, increased staff efficiency, and a noticeable lift in client satisfaction—all in the first week. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-vello-helped-southside-animal-hospital-increase-their-fecal-samples" target="_blank">More</a>
            </div>
            <div class="div accordion-item">Webinar: Seamless Connections</div>
            <div class="div accordion-content">
                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
            </div>
            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
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