Sign in to the Vello mobile app for the first time

Before can you use the Vello mobile app for client portal access, it is necessary to sign in to the app for the first time.

Use your device to install the Vello app.

Tip: To get the Vello mobile app, go to:

Vello (Apple App Store)
Vello (Google Play)

Note: If you receive an appointment reminder from Vello and you use your mobile device to open it:

Your mobile device opens the Vello mobile app
The Vello mobile app automatically signs you in

As a result, it is not necessary to do this procedure.

To sign in, do this procedure.

Open the Vello app.

Vello shows a sign-in page:
In the Email or Phone Number box, enter your email address or phone number.
Note: You must enter the same phone number that you use with your veterinary practice.
Select Sign in.
Vello sends you a text message or email message with a verification code.
Trouble: If Vello does not know the mobile phone number or email address that you entered, Vello shows a Connect Your Account button. Select the button to make a client portal account. This image shows the button and the Connect Your Account screen that you use to make an account:
Enter the verification code that Vello sends.

The mobile app shows the client portal. The portal shows pet information that includes appointments, prescriptions and medical services.

Figure 1. Home page of the client portal

If you entered a mobile phone number to sign in and you want to use your email address at a different time for sign in:

In the Home screen of the client portal, select Please verify your email address
Enter the verification code that Vello sends in an email message

As an alternative for email verification and sign in, select the button that shows in a Vello email reminder. The button can have different names (for example, Book Online Now).

Vello Knowledge Center

Get access to documentation, training, and other high-quality resources.

Sign in to the Vello mobile app for the first time

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