<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="task-9882" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Add, change, or remove pet photos</h1><div class="body taskbody"><p class="shortdesc">You can make changes to pet photos that your account in the  <span class="keyword">Vello</span> client portal shows. </p><section class="section context">To make photo changes, do this procedure.</section><ol class="ol steps"><li class="li step stepexpand"><span class="ph cmd">Sign in to the client portal.</span></li><li class="li step stepexpand"><span class="ph cmd">In the <span class="ph uicontrol">My Pets</span> section, select the applicable pet.</span><div class="itemgroup info"><img class="image" width="200" src="https://vello.deploy.heretto.com/v4/deployments/Qh0rOZ3ZqeETpqiOjvuB/object/f5398dc8-4d5d-4ed9-bfcf-e1ee1324e82a?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImV6eXZldCIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJmNTM5OGRjOC00ZDVkLTRlZDktYmZjZi1lMWVlMTMyNGU4MmEiLCJleHAiOjE3NzMxODg2NDUsImp0aSI6IjY4YzNlOWQxNmE3MTRmNzU5MDk3NjQxYzA0NjAwYTBiIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiQ1RId1FHTjBlc3RXWFdYMlp1aXkifQ.1rxV-MdkEXV_sU957w66oesdzTSgsWp4MSLEP1UhpwE" alt="The My Pets section"></div><div class="itemgroup stepresult"><span class="keyword">Vello</span> shows a <span class="keyword wintitle">Pet Information</span> screen.</div></li><li class="li step stepexpand"><span class="ph cmd">Selects the vertical ellipsis ( <span class="ph uicontrol">⋮</span> ), then select <span class="ph uicontrol">Choose photo from library</span> or <span class="ph uicontrol">Remove current photo</span> as applicable.</span><div class="itemgroup info"><img class="image" src="https://vello.deploy.heretto.com/v4/deployments/Qh0rOZ3ZqeETpqiOjvuB/object/e944b6ba-ee71-4b78-9a3b-6fb4bd2cc903?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImV6eXZldCIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJlOTQ0YjZiYS1lZTcxLTRiNzgtOWEzYi02ZmI0YmQyY2M5MDMiLCJleHAiOjE3NzMxODg2NDUsImp0aSI6IjNmMzk1YTlmYWUzNjQ0MGU4ODk5ODAzNzdlMWFiNjMyIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiQ1RId1FHTjBlc3RXWFdYMlp1aXkifQ.Rc_EWJBX1pdSomxrQGa7yuFs8v2cC9Ysk7qVWhjLA48" alt="The vertical ellipsis ( ⋮ )"></div></li></ol><section class="section result">The photo is added, changed or removed.</section></div><nav role="navigation" class="related-links"><div class="linklist relinfo relconcepts"><span class="hd-label">Related concepts</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/verification-steps-to-get-access-to-your-practices-client-portal">Verification steps to get access to your practice's client portal</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/the-prescriptions-screen">The Prescriptions screen</a></li></ul></div><div class="linklist relinfo reltasks"><span class="hd-label">Related tasks</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/sign-in-to-the-vello-mobile-app-for-the-first-time">Sign in to the Vello mobile app for the first time</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/let-your-practice-send-you-text-messages-again">Let your practice send you text messages again</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/make-an-appointment-request">Make an appointment request</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/schedule-an-appointment-in-your-practices-calendar">Schedule an appointment in your practice's calendar</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/make-a-prescription-refill-request">Make a prescription refill request</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/permanently-remove-your-vello-data">Permanently remove your Vello data</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/give-feedback-about-vello">Give feedback about Vello</a></li></ul></div></nav></article></main></body>

If you do not want to use Vello, you can permanently remove your data from Vello and its systems.

Permanently remove your Vello data

browse-documentation/for-pet-owners/sign-in-to-the-vello-mobile-app-for-the-first-time

If you are a pet owner, read about how to use Vello.

For pet owners

If your practice uses Vello for prescription refill requests, you can make a request for your pet in the Vello client portal.

Make a prescription refill request

You can make changes to pet photos that your account in the  Vello client portal shows.

Add, change, or remove pet photos

browse-documentation/for-pet-owners/add-change-or-remove-pet-photos

for-pet-owners/add-change-or-remove-pet-photos

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-t1wie1fn" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-footer</h1><div class="body footer-container"><p class="shortdesc"></p><div class="div footer-cta-container">
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                <div class="div footer-cta-heading">Need help?</div><a class="xref" href="/vello-customer-support">Go to <span class="ph">Vello</span> customer support</a>
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                <div class="div cta-text">Find out what Vello can do for you</div><a class="xref j-external-link" href="https://software.idexx.com/vello" target="_blank">Try Vello</a>
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<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-o4accukz" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-featured</h1><div class="body accordions-wrapper"><p class="shortdesc"></p><div class="div accordions-heading">Featured content</div><div class="div accordion-container">
            <div class="div accordion-item">Introducing Vello to your client base (PDF)</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Read about tips and tricks to introduce Vello to your clients, and tools to help drive Vello adoption and engagement.</div><a class="xref j-external-link" href="https://vello.deploy.heretto.com/v4/deployments/Qh0rOZ3ZqeETpqiOjvuB/object/ed3c3a75-5286-42a2-bab5-0e2f2ac22dc3?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImV6eXZldCIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJlZDNjM2E3NS01Mjg2LTQyYTItYmFiNS0wZTJmMmFjMjJkYzMiLCJleHAiOjE3NzMxODg2NDUsImp0aSI6IjdhYzU2ZTNhYWE3ZDQ5YmNhNmE3NDNkNGI1OGI1Y2Q4IiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiQ1RId1FHTjBlc3RXWFdYMlp1aXkifQ.YRBm9HmfDih3xdQFfxglZkktO1SD4fy_wuePgAmCNzk&amp;response-content-disposition=filename%3D%22vello-lets-talk-about-recommended-care-1.pdf%22" target="_blank">More</a>
            </div>
            <div class="div accordion-item">Let's talk about recommended care (PDF)</div>
            <div class="div accordion-content">
                <div class="div accordion-text">The recommended care feature in Vello delivers personalized service suggestions to pet owners, based on your PIMS settings. Each recommendation includes a clear explanation of why it's needed, helping improve understanding, follow-through, and trust.</div><a class="xref" href="/discover-resources/lets-talk-about-recommended-care">More</a>
            </div>
            <div class="div accordion-item">Printable Vello flyers for your practice </div>
            <div class="div accordion-content">
                <div class="div accordion-text">Use these PDF flyers to make it easy for your clients to download the Vello app and to send text messages to your practice.</div><a class="xref" href="/discover-resources/printable-vello-flyers-for-your-practice">More</a>
            </div>
             <div class="div accordion-item">ezyVet customers: Clients can add a new pet in the Vello client portal</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Vello makes it easy for clients to add new pets and make appointments for them directly in the Vello client portal.</div><a class="xref j-external-link" href="https://docs.ezyvet.com/en/browse-documentation/vello/vello-for-practices/configuration/about-client-changes-to-pets-in-the-vello-client-portal" target="_blank">More</a>
            </div>
            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
            </div>
            <div class="div accordion-item">Vello helps Southside Animal Hospital increase their fecal samples to more than 5 per day</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Southside Animal Hospital, a fast-paced one-doctor practice in Lansing, Michigan, knew it was time to modernize client communication. Using Neo as their PIMS, Practice Manager Teresa Marhofer set out to introduce automation that would save staff time and better engage clients. When they implemented Vello, they expected improved workflows. What they didn’t expect was a dramatic rise in fecal compliance, increased staff efficiency, and a noticeable lift in client satisfaction—all in the first week. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-vello-helped-southside-animal-hospital-increase-their-fecal-samples" target="_blank">More</a>
            </div>
            <div class="div accordion-item">Webinar: Seamless Connections</div>
            <div class="div accordion-content">
                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
            </div>
            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
            </div>
            <div class="div accordion-item">How Downtown Pet Hospital Boosted Compliance and Client Engagement with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/established-downtown-pet-hospital-boosts-compliance-and-client-engagement-with-Vello" target="_blank">More</a>
            </div>
        </div></div></article></main></body>

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IDEXX Preventive Care

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Get answers fast from our extensive library of detailed documentation.

Browse documentation

Get access to white papers, blog posts, and other useful information to help you get the most out of IDEXX products.

Discover resources

Read about Vello and how to use with your IDEXX PIMS.

For practices

Read about new documentation that is available in the Knowledge Center and changes to published documentation.

Vello Knowledge Center

Get access to documentation, training, and other high-quality resources.

Add, change, or remove pet photos

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