<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="task-m3ixxexh" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Make changes to your pet's information</h1><div class="body taskbody"><p class="shortdesc">Use the <span class="keyword">Vello</span> <dfn class="term">client portal</dfn> to easily make changes to your pet's information (for example, if a pet name has incorrect spelling).</p><section class="section context">To make changes, do this procedure.</section><ol class="ol steps"><li class="li step stepexpand"><span class="ph cmd">Sign in to your practice's client portal.</span></li><li class="li step stepexpand"><span class="ph cmd">In the <span class="ph uicontrol">My Pets</span> section, select the applicable pet.</span><div class="itemgroup info"><img class="image" src="https://vello.deploy.heretto.com/v4/deployments/Qh0rOZ3ZqeETpqiOjvuB/object/633575a1-6b16-4d42-94fd-a748e1d6fa60?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImV6eXZldCIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiI2MzM1NzVhMS02YjE2LTRkNDItOTRmZC1hNzQ4ZTFkNmZhNjAiLCJleHAiOjE3ODQ5Mjk4MzcsImp0aSI6ImFkODI1MjI5OGE2MzQ3MWQ4MTBkYTg3M2Y5NDU3ZDE2IiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiUWgwck9aM1pxZUVUcHFpT2p2dUIifQ.sdMwHhl0O88AhWo0-2bZt9ztcYb5I4flSGFkIIl51sM"></div><div class="itemgroup stepresult"><span class="keyword">Vello</span> shows a <span class="keyword wintitle">Pet Information</span> screen.</div></li><li class="li step stepexpand" id="task-m3ixxexh__step-23"><span class="ph cmd">Select <span class="ph uicontrol">Update</span>.</span><div class="itemgroup stepresult"><span class="keyword">Vello</span> shows an <span class="keyword wintitle">Update Pet Details</span> screen.</div></li><li class="li step stepexpand" id="task-m3ixxexh__step-12640"><span class="ph cmd">Enter the changes to your pet's information as necessary.</span><div class="itemgroup info"><img class="image" width="400" src="https://vello.deploy.heretto.com/v4/deployments/Qh0rOZ3ZqeETpqiOjvuB/object/c9ad0bdf-3abf-4d75-a2df-62d611b624e7?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImV6eXZldCIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJjOWFkMGJkZi0zYWJmLTRkNzUtYTJkZi02MmQ2MTFiNjI0ZTciLCJleHAiOjE3ODQ5Mjk4MzcsImp0aSI6IjZjOThkM2MzYWFmMzQwNDNiMzQyYTVkMzJmNjgyMzkwIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiUWgwck9aM1pxZUVUcHFpT2p2dUIifQ.nxM57r8s9MjsdLHR7ftL80R7TZwtgRdD3kExaa4TaNA" alt="Update Pet Details screen"></div><div class="itemgroup info">
                    <div class="note trouble note_trouble"><span class="note__title">Trouble:</span> If the <span class="ph uicontrol">Update Pet Details</span> screen does not show boxes to enter changes to your pet information, contact your practice to make the changes.</div>
                </div></li><li class="li step stepexpand"><span class="ph cmd">Select <span class="ph uicontrol">Update Pet Details</span>.</span></li></ol><section class="section result">The pet information is changed. <div class="note note note_note"><span class="note__title">Note:</span> If the client portal does not show the changes immediately, wait approximately five minutes.
            </div></section></div><nav role="navigation" class="related-links"><div class="linklist relinfo relconcepts"><span class="hd-label">Related concepts</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/verification-steps-to-get-access-to-your-practices-client-portal">Verification steps to get access to your practice's client portal</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/the-prescriptions-screen">The Prescriptions screen</a></li></ul></div><div class="linklist relinfo reltasks"><span class="hd-label">Related tasks</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/sign-in-to-the-vello-mobile-app-for-the-first-time">Sign in to the Vello mobile app for the first time</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/let-your-practice-send-you-text-messages-again">Let your practice send you text messages again</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/make-an-appointment-request">Make an appointment request</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/schedule-an-appointment-in-your-practices-calendar">Schedule an appointment in your practice's calendar</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/complete-a-form-that-your-practice-sent-in-an-appointment-reminder">Complete a form that your practice sent in an appointment reminder</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/complete-a-form-that-your-practice-sent-in-a-text-message">Complete a form that your practice sent in a text message</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/make-a-prescription-refill-request">Make a prescription refill request</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/add-a-pet-in-your-practices-client-portal">Add a pet in your practice's client portal</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/add-change-or-remove-pet-photos">Add, change, or remove pet photos</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/permanently-remove-your-vello-data">Permanently remove your Vello data</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/give-feedback-about-vello">Give feedback about Vello</a></li></ul></div></nav></article></main></body>

If your pet does not show in your practice's client portal, you can add them directly. As a result, your practice receives the pet information.

Add a pet in your practice's client portal

browse-documentation/for-pet-owners/sign-in-to-the-vello-mobile-app-for-the-first-time

If you are a pet owner, read about how to use Vello.

For pet owners

If your practice uses Vello for prescription refill requests, you can make a request for your pet in the Vello client portal.

Make a prescription refill request

Use the Vello client portal to easily make changes to your pet's information (for example, if a pet name has incorrect spelling).

Make changes to your pet's information

browse-documentation/for-pet-owners/make-changes-to-your-pets-information

for-pet-owners/make-changes-to-your-pets-information

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-t1wie1fn" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-footer</h1><div class="body footer-container"><p class="shortdesc"></p><div class="div footer-cta-container">
            <div class="div footer-cta">
                <div class="div footer-cta-heading">Need help?</div><a class="xref" href="/vello-customer-support">Go to <span class="ph">Vello</span> customer support</a>
            </div>
        </div><div class="div footer-copyright-container">
            <div class="div footer-bottom-links"><a class="xref j-external-link" href="https://www.idexx.com/en/about-idexx/terms-of-sale/general-terms/" target="_blank">IDEXX Terms of Use</a> <a class="xref j-external-link" href="https://www.idexx.com/en/about-idexx/privacy-policy/" target="_blank">Privacy Policy</a> <a class="xref j-external-link" href="https://www.idexx.com/en/" target="_blank">©2026 IDEXX Laboratories, Inc. All rights reserved.</a></div>
        </div></div></article></main></body>

Vello-footer

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-1lpthjm4" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-CTA</h1><div class="body cta-wrapper"><div class="div cta-container">
            <div class="div cta-inner">
                <div class="div cta-heading">Schedule a demo</div>
                <div class="div cta-text">Find out what Vello can do for you</div><a class="xref j-external-link" href="https://software.idexx.com/vello" target="_blank">Try Vello</a>
            </div>
        </div></div></article></main></body>

Vello-CTA

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-o4accukz" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-featured</h1><div class="body accordions-wrapper"><p class="shortdesc"></p><div class="div accordions-heading">Featured content</div><div class="div accordion-container">
            <div class="div accordion-item">Middle River Veterinary Hospital elevates client communication and preventive care with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Middle River Veterinary Hospital, a practice in Verona, VA, adopted Vello in August 2024 to modernize client communication and reduce the burden on their lean front-desk team. By replacing manual reminder processes with automated appointment confirmations, two-way SMS, and preventive care checklists, the practice saw stronger compliance with fecal testing and wellness bloodwork, fewer interruptions from phone calls, and a better overall client experience.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/middle-river-veterinary-hospital-elevates-client-communication-and-preventive" target="_blank">More</a>
            </div>           
            <div class="div accordion-item">How Hays Towne Veterinary Hospital upgraded client communication with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Hays Towne Veterinary Hospital, a single-doctor general practice in Hudson, Florida, has long prioritized high-quality care for pets and seamless client communication. With a commitment to staying ahead in technology, Practice Manager Leanne Ridenour sought a modernized solution to enhance appointment scheduling and client engagement.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/improving-veterinary-client-communications-a-case-study" target="_blank">More</a>
            </div>
            <div class="div accordion-item">Introducing Vello to your client base (PDF)</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Read about tips and tricks to introduce Vello to your clients, and tools to help drive Vello adoption and engagement.</div><a class="xref j-external-link" href="https://vello.deploy.heretto.com/v4/deployments/Qh0rOZ3ZqeETpqiOjvuB/object/ed3c3a75-5286-42a2-bab5-0e2f2ac22dc3?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImV6eXZldCIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJlZDNjM2E3NS01Mjg2LTQyYTItYmFiNS0wZTJmMmFjMjJkYzMiLCJleHAiOjE3ODQ5MTQ1OTYsImp0aSI6ImIyM2M4Y2Y0ZTU2YjQyOGJiMjllZTMzYzlhNzI4YzkyIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiUWgwck9aM1pxZUVUcHFpT2p2dUIifQ.qdmZ1yGjqIsVoOjhNwnXuPkcwFvwtR4MybWWvsPGP1M&amp;response-content-disposition=filename%3D%22vello-lets-talk-about-recommended-care-1.pdf%22" target="_blank">More</a>
            </div>
            <div class="div accordion-item">Let's talk about recommended care (PDF)</div>
            <div class="div accordion-content">
                <div class="div accordion-text">The recommended care feature in Vello delivers personalized service suggestions to pet owners, based on your PIMS settings. Each recommendation includes a clear explanation of why it's needed, helping improve understanding, follow-through, and trust.</div><a class="xref" href="/discover-resources/lets-talk-about-recommended-care">More</a>
            </div>
            <div class="div accordion-item">Printable Vello flyers for your practice </div>
            <div class="div accordion-content">
                <div class="div accordion-text">Use these PDF flyers to make it easy for your clients to download the Vello app and to send text messages to your practice.</div><a class="xref" href="/discover-resources/printable-vello-flyers-for-your-practice">More</a>
            </div>
            <div class="div accordion-item">ezyVet customers: Clients can add a new pet in the Vello client portal</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Vello makes it easy for clients to add new pets and make appointments for them directly in the Vello client portal.</div><a class="xref j-external-link" href="https://docs.ezyvet.com/en/browse-documentation/vello/vello-for-practices/configuration/about-client-changes-to-pets-in-the-vello-client-portal" target="_blank">More</a>
            </div>
            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
            </div>
            <div class="div accordion-item">Vello helps Southside Animal Hospital increase their fecal samples to more than 5 per day</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Southside Animal Hospital, a fast-paced one-doctor practice in Lansing, Michigan, knew it was time to modernize client communication. Using Neo as their PIMS, Practice Manager Teresa Marhofer set out to introduce automation that would save staff time and better engage clients. When they implemented Vello, they expected improved workflows. What they didn’t expect was a dramatic rise in fecal compliance, increased staff efficiency, and a noticeable lift in client satisfaction—all in the first week. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-vello-helped-southside-animal-hospital-increase-their-fecal-samples" target="_blank">More</a>
            </div>
            <div class="div accordion-item">Webinar: Seamless Connections</div>
            <div class="div accordion-content">
                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
            </div>
            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
            </div>
        </div></div></article></main></body>

Vello-featured

Let IDEXX help you implement preventive care guidelines simply and seamlessly into your practice’s day-to-day workflow.

IDEXX Preventive Care

Tap into the world’s largest telespecialist network for accurate and actionable reports that support your treatment plans.

IDEXX Telemedicine Consultants

IDEXX VetConnect PLUS

IDEXX 360

Vello Knowledge Center

Get answers fast from our extensive library of detailed documentation.

Browse documentation

Get access to white papers, blog posts, and other useful information to help you get the most out of IDEXX products.

Discover resources

Read about Vello and how to use with your IDEXX PIMS.

For practices

Read about new documentation that is available in the Knowledge Center and changes to published documentation.

Vello Knowledge Center

Get access to documentation, training, and other high-quality resources.

Make changes to your pet's information

Vello-footer