Messages that Vello can automatically send to clients include appointment confirmation messages and appointment reminder messages.

Activate automatic appointment messages

Message examples can help you to make sure that message content is correct before Vello sends the messages.

Show examples of messages that Vello sends

Appointment reminders can show a price for recommended diagnostic screening. For example, a reminder could show a price range for preventative bloodwork.

Appointment reminders: Configure prices for recommended diagnostic screening

You can configure the information that Vello shows in appointment messages for your practice's appointment types. You can also start or stop appointment messages for appointment types.

Message configuration for appointment types

If you want to start or stop automatic appointment messages for an appointment type, a practice manager can make the change. For example, Vello can send appointment messages for grooming appointments but not send them for dental checks.

Start or stop appointment messages for an appointment type

Appointment messages usually show the scheduled time of an appointment. As an alternative, a practice manager can configure appointment messages to show drop-off and pickup times for an appointment type.

Show drop-off and pick-up times in appointment messages

Appointment messages that Vello automatically sends can show appointment instructions. The instructions are applicable to messages of an appointment type. For example, messages for wellness appointments can show diet instructions.

Configure appointment instructions that show in appointment messages

If you want to include a diagnostic screening recommendation in appointment messages for different appointment types, a practice manager can make the change.

Include recommended diagnostic screening in appointment messages

If you want to include a fecal sample checklist in appointment messages for different appointment types, a practice manager can make the change.

Include a fecal sample checklist in appointment messages

<body id="topic-moiuzlit"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Appointment message configuration</h1><div class="body"><p class="shortdesc">A practice manager can configure <span class="keyword">Vello</span> to automatically send appointment messages to clients. And they can configure the information that the messages show.</p></div><nav role="navigation" class="related-links"><ul class="ullinks"><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/appointment-message-configuration/activate-automatic-appointment-messages">Activate automatic appointment messages</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/appointment-message-configuration/show-examples-of-messages-that-vello-sends">Show examples of messages that Vello sends</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/appointment-message-configuration/appointment-reminders-configure-prices-for-recommended-diagnostic-screening">Appointment reminders: Configure prices for recommended diagnostic screening</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/appointment-message-configuration/message-configuration-for-appointment-types">Message configuration for appointment types</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/appointment-message-configuration/start-or-stop-appointment-messages-for-an-appointment-type">Start or stop appointment messages for an appointment type</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/appointment-message-configuration/show-drop-off-and-pick-up-times-in-appointment-messages">Show drop-off and pick-up times in appointment messages</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/appointment-message-configuration/configure-appointment-instructions-that-show-in-appointment-messages">Configure appointment instructions that show in appointment messages</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/appointment-message-configuration/include-recommended-diagnostic-screening-in-appointment-messages">Include recommended diagnostic screening in appointment messages</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/appointment-message-configuration/include-a-fecal-sample-checklist-in-appointment-messages">Include a fecal sample checklist in appointment messages</a><br></li></ul><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices/vello/configuration">Configuration</a></div></div></nav></article></main></body>

Read how to configure and activate Vello features.

Configuration

A practice manager can use ezyVet planning guides to configure the available times that the Vello client portal shows to clients for appointment requests.

ezyVet only: Configure available times and staff for appointment requests (planning guides method)

A practice manager can configure Vello to automatically send appointment messages to clients. And they can configure the information that the messages show.

Appointment message configuration

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                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
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Appointment message configuration

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