Appointment messages usually show the scheduled time of an appointment. As an alternative, a practice manager can configure appointment messages to show drop-off and pickup times for an appointment type.

1. Open Vello from your PIMS.
   Note: If you use Cornerstone, sign in to mycornerstone.idexx.com to get access to Vello.
2. In the left sidebar, select Pre-Appointment Communications.
   
   Vello shows a Pre-Appointment Communications screen.
3. In the Appointment Types section, select Edit for the applicable appointment type.
   
4. Set appointment time to Custom.
   Note: Vello automatically sets the appointment time to As Scheduled. The As Scheduled setting uses the appointment start time from your PIMS calendar.
5. Use the Drop-off and Pickup settings to set the times as necessary.
   

   Note: As an alternative, select We'll notify client when pet is ready for pickup. If you select We'll notify client when pet is ready for pickup, appointment messages do not show a pick-up time.
6. Select Done.
   
7. Select Publish Changes.