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Activate automatic appointment messages

Messages that Vello can automatically send to clients include appointment confirmation messages and appointment reminder messages.

Note: After you complete this procedure, Vello does not automatically send appointment messages for end-of-life appointments.
To activate automatic messages, do this procedure.
  1. Open Vello from your PIMS.
    Note: If you use Cornerstone, sign in to mycornerstone.idexx.com to get access to Vello.
  2. In the left sidebar, select Pre-Appointment Communications.
    The Pre-Appointment Communications command
    Vello shows a Pre-Appointment Communications screen.
  3. Set Pre-Appointment Communications to Enable.
    The Enable setting
  4. Select Publish Changes.
    The Publish Changes button
Vello has the configuration.