A branch of a Neo site can sign up to Vello. As a result, branch staff can use Vello features and functions.

About Vello for Neo branches

Vello has a set of general steps that a practice manager does to configure Vello for a branch.

General steps to configure Vello for Neo branches

Before branch staff can use Vello features and functions, a practice manager must do the necessary configuration for the branch.

Vello configuration for Neo branches

Your branch must sign up to Vello independently of other branches. After you complete sign-up, your branch is connected to Vello.

Sign up to Vello for a Neo branch

Different branches of your PIMS site can show in the Vello client portal. And PIMS sites of other organizations can also show in the client portal.

Branches and the Vello client portal

<body id="topic-648"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1"><span class="keyword">Vello</span> and <span class="keyword">Neo</span> branches</h1><div class="body"><p class="shortdesc"><span class="keyword">Vello</span> is compatible with branches in <span class="keyword">Neo</span>.</p></div><nav role="navigation" class="related-links"><ul class="ullinks"><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello-for-neo/vello-and-neo-branches/about-vello-for-neo-branches">About Vello for Neo branches</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello-for-neo/vello-and-neo-branches/general-steps-to-configure-vello-for-neo-branches">General steps to configure Vello for Neo branches</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello-for-neo/vello-and-neo-branches/vello-configuration-for-neo-branches">Vello configuration for Neo branches</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello-for-neo/vello-and-neo-branches/sign-up-to-vello-for-a-neo-branch">Sign up to Vello for a Neo branch</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello-for-neo/vello-and-neo-branches/branches-and-the-vello-client-portal">Branches and the Vello client portal</a><br></li></ul><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices/vello-for-neo">Vello for Neo</a></div></div></nav></article></main></body>

Vello for Neo

To use some Vello features and functions, you must have the necessary user account permissions in Neo.

User account permissions for Neo and Vello

Vello is compatible with branches in Neo.

Vello and Neo branches

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for-practices/vello-for-neo/vello-and-neo-branches

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<body id="topic-o4accukz"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-featured</h1><div class="body accordions-wrapper"><p class="shortdesc"></p><div class="div accordions-heading">Featured content</div><div class="div accordion-container">
            

            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
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                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
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            <div class="div accordion-item">Vello helps Southside Animal Hospital increase their fecal samples to more than 5 per day</div>
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                <div class="div accordion-text">Southside Animal Hospital, a fast-paced one-doctor practice in Lansing, Michigan, knew it was time to modernize client communication. Using Neo as their PIMS, Practice Manager Teresa Marhofer set out to introduce automation that would save staff time and better engage clients. When they implemented Vello, they expected improved workflows. What they didn’t expect was a dramatic rise in fecal compliance, increased staff efficiency, and a noticeable lift in client satisfaction—all in the first week. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-vello-helped-southside-animal-hospital-increase-their-fecal-samples" target="_blank">More</a>
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            <div class="div accordion-item">Webinar: Seamless Connections</div>
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                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
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            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
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                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
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            <div class="div accordion-item">How Downtown Pet Hospital Boosted Compliance and Client Engagement with Vello</div>
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                <div class="div accordion-text">Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/established-downtown-pet-hospital-boosts-compliance-and-client-engagement-with-Vello" target="_blank">More</a>
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