Vello has three methods that clients can use to cancel appointments. Before a client can cancel appointments, a practice manager must do the necessary configuration.

Appointment cancellation methods

To let clients cancel appointments directly in the Vello client portal, a practice manager must do the necessary configuration in Vello.

Let clients cancel appointments in the Vello client portal

To let clients send a text message to your practice to cancel an appointment, a practice manager must do the necessary configuration in Vello.

Let clients send a text message to cancel an appointment

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-psxn0kfa" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Appointment cancellation methods</h1><div class="body"><p class="shortdesc">Read about how to configure an  appointment cancellation method in <span class="keyword">Vello</span>.</p></div><nav role="navigation" class="related-links"><ul class="ullinks"><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/online-booking-configuration/appointment-cancellation-methods/appointment-cancellation-methods">Appointment cancellation methods</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/online-booking-configuration/appointment-cancellation-methods/let-clients-cancel-appointments-in-the-vello-client-portal">Let clients cancel appointments in the Vello client portal</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/online-booking-configuration/appointment-cancellation-methods/let-clients-send-a-text-message-to-cancel-an-appointment">Let clients send a text message to cancel an appointment</a><br></li></ul><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices/vello/configuration/online-booking-configuration">Online booking configuration</a></div></div><div class="linklist relinfo relconcepts"><span class="hd-label">Related concepts</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/configuration/online-booking-configuration/about-online-booking-configuration">About online booking configuration</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/configuration/online-booking-configuration/staff-that-show-as-available-for-appointment-requests">Staff that show as available for appointment requests</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/configuration/online-booking-configuration/alternative-methods-to-online-booking">Alternative methods to online booking</a></li></ul></div><div class="linklist relinfo reltasks"><span class="hd-label">Related tasks</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/configuration/online-booking-configuration/make-a-visit-type">Make a visit type</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/configuration/online-booking-configuration/remove-a-visit-type">Remove a visit type</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/configuration/online-booking-configuration/change-the-visit-type-sequence-shown-to-clients">Change the visit type sequence shown to clients</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/configuration/online-booking-configuration/online-booking-configure-a-visit-type-to-use-appointment-requests">Online booking: Configure a visit type to use appointment requests</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/configuration/online-booking-configuration/online-booking-configure-a-visit-type-to-use-direct-booking">Online booking: Configure a visit type to use direct booking</a></li></ul></div><div class="linklist relinfo"><span class="hd-label">Related information</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/configuration/online-booking-configuration/ezyvet-planning-guides-and-vello-online-booking">ezyVet planning guides and Vello online booking</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/configuration/online-booking-configuration/cornerstone-calendar-templates-and-vello-online-booking">Cornerstone calendar templates and Vello online booking</a></li></ul></div></nav></article></main></body>

Before you can use Vello's online booking system, a practice manager must do the necessary configuration.

Online booking configuration

A practice manager can use Cornerstone calendar templates to configure the available times that the Vello client portal shows to clients for appointment requests.

Cornerstone only: Configure a visit type to use appointment requests (calendar template method)

Read about how to configure an  appointment cancellation method in Vello.

browse-documentation/for-practices/vello/configuration/online-booking-configuration/appointment-cancellation-methods

for-practices/vello/configuration/online-booking-configuration/appointment-cancellation-methods

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<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-o4accukz" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-featured</h1><div class="body accordions-wrapper"><p class="shortdesc"></p><div class="div accordions-heading">Featured content</div><div class="div accordion-container">
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            <div class="div accordion-item">Let's talk about recommended care (PDF)</div>
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                <div class="div accordion-text">The recommended care feature in Vello delivers personalized service suggestions to pet owners, based on your PIMS settings. Each recommendation includes a clear explanation of why it's needed, helping improve understanding, follow-through, and trust.</div><a class="xref" href="/discover-resources/lets-talk-about-recommended-care">More</a>
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            <div class="div accordion-item">Printable Vello flyers for your practice </div>
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                <div class="div accordion-text">Use these PDF flyers to make it easy for your clients to download the Vello app and to send text messages to your practice.</div><a class="xref" href="/discover-resources/printable-vello-flyers-for-your-practice">More</a>
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            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
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