Alternative methods to online booking
Vello has alternative methods to online booking that clients can use to make appointments. You can configure Vello to show only one of the methods in medical service reminders and the Vello client portal (for example, if you want clients to only send a text message to make an appointment).
The alternative methods are:
- Text to book
- Custom booking link
- Walk-ins welcome
- Call to book
To configure an alternative method, select Change in the Preferred Booking Method section of the Appointment Booking screen:
This table gives the function of each method and the result for clients:
| Preferred Booking Method set to | Function | Result for clients |
|---|---|---|
| Text to book | Use Text to Book if you want clients to send a text message to your practice to make an appointment. You can configure Vello to use your registered phone number or a different phone number to receive text messages from clients when they want to make an appointment. Note: If you select Use Vello SMS number in the Text to book configuration, text messages show in the Vello inbox. If you select Use a custom SMS number, text messages go to the device that uses the phone number. |
|
| Custom booking link | Use Custom booking link if you want clients to use a website link to make an appointment (for example, if you want clients to use a third-party website). To do the configuration, enter the website address in the Custom Link box: |
|
| Walk-ins welcome | Use Walk-ins welcome if it is not necessary for clients to make an appointment. |
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