The email address and phone number that Vello uses for communication
For email communication with clients, Vello uses a system email address. For text messages with clients, Vello uses a registered phone number.
System email address
A system email address is a special type of address that an app uses to send email. Vello uses a system email address to send email to clients. The system email address that Vello shows in email messages is notifications@t.mail.vello.idexx.com. The name of your practice shows adjacent to the email address. The practice name syncs from your PIMS to Vello.
Registered phone number
After your practice completes SMS registration, your practice receives a registered phone number. Vello uses the registered phone number to send text messages.
- Open Vello
Hover over the information icon that is adjacent to Text Messages & Requests
The registered phone number is different to your practice phone number. But if a person makes a phone call to your registered phone number, the phone call automatically goes to your practice's phone number.
Persons who are not clients of your practice can send text messages to the registered phone number. If you want, you can send a reply to them. But you cannot send an initial text message to a person who does not have a client contact record in your PIMS.
- We didn't find any clients in your practice management system that match this phone number.
- We found multiple clients in your practice management system that match this phone number.