About prescription refill requests
A client can make a prescription refill request in the Vello client portal. Your practice receives the request in the Requests tab of the Requests & Notifications screen.
In the Prescriptions screen of the client portal, a client can get access to prescribed medications and previously prescribed medications for their pets. And if your practice activates prescription refill requests, a client can make requests for medications that the screen shows.
A prescription refill request shows as an entry in the Requests tab of the Requests & Notifications screen.
- The name and phone number of the client who made the prescription refill request
- The name of the pet and basic information about the pet (for example, the breed and age)
- The services that are due or overdue for the pet (if applicable)
- Each medication in the request, with the quantity of the medication and the date that a staff member prescribed it
- A message to the practice that the client entered in the refill request (if applicable)
After you receive a prescription refill request, you can dispense the medication. It is not possible to use Vello to dispense the medication.
- Make a quick reply in Vello
- Select Send Message in the Review Prescription Refill dialog box
If you want to remove the prescription refill request from view, select Archive.