About prescription refill requests
A client can make a prescription refill request in the Vello client portal. Your practice receives the request in the Vello inbox.
In the Prescriptions screen of the client portal, a client can get access to prescribed medications and previously prescribed medications for their pets. And if your practice activates prescription refill requests, a client can make requests for medications that the screen shows.
A prescription refill request shows as a text message from the client in your practice's Vello inbox.
- Pet name
- Medication name
- Quantity of the medication that a staff member previously prescribed
- The date that a staff member previously prescribed the medication
- The name of the client who made the prescription refill request
- A message to the practice that the client entered in the refill request (if applicable)
After you receive a prescription refill request, you can dispense the medication. It is not possible to use Vello to dispense the medication.
After you dispense the medication and contact the client, select the Mark as Done button in the conversation view in the Vello inbox. As a result, Vello syncs the conversation to the client record and to the patient record in your PIMS .
- Removes the conversation for the prescription refill request from conversation view
- Puts the conversation in the done view in the Vello inbox