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Activate prescription refill requests

After a practice manager activates prescription refill requests, clients can use the Vello client portal to make prescription refill requests.

To activate prescription refill requests, do this procedure.
  1. Open Vello from your PIMS.
    Note: If you use Cornerstone, sign in to mycornerstone.idexx.com to get access to Vello.
  2. In the left sidebar, select Prescription Refills.
    The Practice Settings command
    Note: If the left sidebar is closed, select the prescription refills button:

    Vello shows a Prescription Refills screen.
  3. Select Prescription Refill Requests.
    Prescription Refill Requests setting
  4. Select Publish Changes.
    The Publish Changes button
Clients can make prescription refills requests in the client portal.