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Diagnostic results sharing

VetConnect PLUS shows an error message when you share a diagnostic result to Vello

Do this troubleshooting if VetConnect PLUS shows There was an error sharing your results when you share a diagnostic result to Vello.

Note: Some diagnostic results from your practice can share correctly while other results show the error message. Only the records with an incorrect ID show the error message.

The Patient ID or the Client ID in VetConnect PLUS is different compared to your PIMS

When you share a diagnostic result, VetConnect PLUS sends Vello two items of data:
  • The Patient ID that VetConnect PLUS holds for the patient
  • The Client ID that VetConnect PLUS holds for the client

If the data that Vello gets from VetConnect PLUS is different compared to your PIMS, Vello stops the share.For example, if a person did a manual change to the data in the Patient ID box or the Client ID box in VetConnect PLUS.

ezyVet customers: Find the correct data in ezyVet and enter it in VetConnect PLUS

A practice manager or a person with administrator permissions must do these steps.

  1. In ezyVet, select the applicable patient record.
  2. Right-click the record tab, then select Copy Link.
  3. Put the web address in a new browser tab or window.
    Note: It is not necessary to open the web address.
  4. In the address box of your web browser, read the number shown after recordid=.
    Note: The number is the ezyVet Patient ID. For example, for a web address that has recordclass=Animal&recordid=12345, the Patient ID is 12345.
  5. In ezyVet, select the applicable client contact record.
  6. Right-click the record tab, then select Copy Link.
  7. Put the web address in a new browser tab or window.
    Note: It is not necessary to open the web address.
  8. In the web address box, read the number shown after recordid=.
    Note: The number is the ezyVet Client ID. For example, for a web address that has recordclass=ClientContact&recordid=9999, the Client ID is 9999.
  9. In VetConnect PLUS, select the patient.
  10. Select Patient management.
  11. Select Signalment.
  12. Select Edit information.
  13. In the Patient ID box, enter the number that you read in step 4.
  14. In the Client ID box, enter the number that you read in step 8.
  15. Save the record.
  16. Share the diagnostic result again.

Neo customers: Find the correct data in Neo and enter it in VetConnect PLUS

A practice manager or a person with administrator permissions must do these steps.

  1. In Neo, select Clients.
  2. Select the applicable client record.
  3. Adjacent to the name of the client, read the number shown after ID:
  4. Select the applicable patient record.
  5. Adjacent to the name of the patient, read the number shown after ID:
  6. In VetConnect PLUS, select the patient.
  7. Select Patient management.
  8. Select Signalment.
  9. Select Edit information.
  10. In the Client ID box, enter the number that you recorded in step 3.
    Note: Enter the number without the 0 digits at the start. For example, if the number shown after ID: is 0075, enter 75.
  11. In the Patient ID box, enter the number that you recorded in step 5.
    Note: Enter the number without the 0 digits at the start. For example, if the number shown after ID: is 0013, enter 13.
  12. Save the record.
  13. Share the diagnostic result again.

Cornerstone customers: Find the correct data in Cornerstone and enter it in VetConnect PLUS

A practice manager or a person with administrator permissions must do these steps.

  1. In Cornerstone, select Patient Clipboard.
  2. In the Client Information section, read the number shown in the Client ID: box for the applicable client.
  3. Select Patient Information for the applicable patient.
  4. Read the number shown in the ID box.
  5. In VetConnect PLUS, open the patient.
  6. Select Patient management.
  7. Select Signalment.
  8. Select Edit information.
  9. In the Client ID box, enter the number that you recorded in step 2.
  10. In the Patient ID box, enter the number that you recorded in step 4.
  11. Save the record.
  12. Share the diagnostic result again.
Vello

Last updated: September 4, 2026

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