<body id="topic-eq96zgdi"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">PIMS access to <span class="keyword">Vello</span> settings</h1><div class="body"><p class="shortdesc">Each PIMS has different steps that you use for access to <span class="keyword">Vello</span> configuration settings.</p><p class="p">This table gives each PIMS and documentation about how to get access:</p><table class="table frame-all" id="topic-eq96zgdi__ff9c0c2b-c0b1-4e07-b82e-32919eee28c2"><caption></caption><colgroup><col style="width:33.33333333333333%"><col style="width:66.66666666666666%"></colgroup><thead class="thead"><tr class="row"><th class="entry colsep-1 rowsep-1" id="topic-eq96zgdi__ff9c0c2b-c0b1-4e07-b82e-32919eee28c2__entry__1">PIMS</th><th class="entry colsep-1 rowsep-1" id="topic-eq96zgdi__ff9c0c2b-c0b1-4e07-b82e-32919eee28c2__entry__2">Documentation about access</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry colsep-1 rowsep-1" headers="topic-eq96zgdi__ff9c0c2b-c0b1-4e07-b82e-32919eee28c2__entry__1 topic-eq96zgdi__ff9c0c2b-c0b1-4e07-b82e-32919eee28c2__entry__2 "><span class="keyword">ezyVet</span></td><td class="entry colsep-1 rowsep-1" headers="topic-eq96zgdi__ff9c0c2b-c0b1-4e07-b82e-32919eee28c2__entry__1 topic-eq96zgdi__ff9c0c2b-c0b1-4e07-b82e-32919eee28c2__entry__2 "><a class="xref j-external-link" href="https://docs.ezyvet.com/en/browse-documentation/vello/vello-for-practices/configuration/get-access-to-vello-configuration-settings-from-ezyvet" target="_blank">Get access to Vello configuration settings from ezyVet
</a></td></tr><tr class="row"><td class="entry colsep-1 rowsep-1" headers="topic-eq96zgdi__ff9c0c2b-c0b1-4e07-b82e-32919eee28c2__entry__1 topic-eq96zgdi__ff9c0c2b-c0b1-4e07-b82e-32919eee28c2__entry__2 "><span class="keyword">Neo</span></td><td class="entry colsep-1 rowsep-1" headers="topic-eq96zgdi__ff9c0c2b-c0b1-4e07-b82e-32919eee28c2__entry__1 topic-eq96zgdi__ff9c0c2b-c0b1-4e07-b82e-32919eee28c2__entry__2 "><a class="xref" href="/browse-documentation/for-practices/vello-for-neo/get-access-to-vello-configuration-settings-from-neo">Get access to <span class="keyword">Vello</span> configuration settings from <span class="keyword">Neo</span></a></td></tr><tr class="row"><td class="entry colsep-1 rowsep-1" headers="topic-eq96zgdi__ff9c0c2b-c0b1-4e07-b82e-32919eee28c2__entry__1 topic-eq96zgdi__ff9c0c2b-c0b1-4e07-b82e-32919eee28c2__entry__2 "><span class="keyword">Cornerstone</span></td><td class="entry colsep-1 rowsep-1" headers="topic-eq96zgdi__ff9c0c2b-c0b1-4e07-b82e-32919eee28c2__entry__1 topic-eq96zgdi__ff9c0c2b-c0b1-4e07-b82e-32919eee28c2__entry__2 "><a class="xref" href="/db/organizations/ezyvet/repositories/vello-portal-production/content/documents/maps/tasks/vello/vello-vello-app-get-access-to-vello-settings-from-cornerstone.dita"><span class="keyword">Cornerstone</span> only: Get access to <span class="keyword">Vello</span> configuration settings </a></td></tr></tbody></table></div><nav role="navigation" class="related-links"><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices/vello/configuration">Configuration</a></div></div></nav></article></main></body>

Use the Automated Communications Cadence screen to know when Vello automatically sends messages and other related information to clients.

Automated Communications Cadence screen

Read how to configure and activate Vello features.

Configuration

Each PIMS has different steps that you use for access to Vello configuration settings.

PIMS access to Vello settings

browse-documentation/for-practices/vello/configuration/pims-access-to-vello-settings

for-practices/vello/configuration/pims-access-to-vello-settings

<body id="topic-t1wie1fn"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-footer</h1><div class="body footer-container"><p class="shortdesc"></p><div class="div footer-cta-container">
            <div class="div footer-cta">
                <div class="div footer-cta-heading">Need help?</div><a class="xref" href="/vello-customer-support">Go to <span class="ph">Vello</span> customer support</a>
            </div>
        </div><div class="div footer-copyright-container">
            <div class="div footer-bottom-links"><a class="xref j-external-link" href="https://www.idexx.com/en/about-idexx/terms-of-sale/general-terms/" target="_blank">IDEXX Terms of Use</a> <a class="xref j-external-link" href="https://www.idexx.com/en/about-idexx/privacy-policy/" target="_blank">Privacy Policy</a> <a class="xref j-external-link" href="https://www.idexx.com/en/" target="_blank">©2025 IDEXX Laboratories, Inc. All rights reserved.</a></div>
        </div></div></article></main></body>

Vello-footer

<body id="topic-1lpthjm4"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-CTA</h1><div class="body cta-wrapper"><div class="div cta-container">
            <div class="div cta-inner">
                <div class="div cta-heading">Schedule a demo</div>
                <div class="div cta-text">Find out what Vello can do for you</div><a class="xref j-external-link" href="https://software.idexx.com/vello" target="_blank">Try Vello</a>
            </div>
        </div></div></article></main></body>

Vello-CTA

<body id="topic-o4accukz"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-featured</h1><div class="body accordions-wrapper"><p class="shortdesc"></p><div class="div accordions-heading">Featured content</div><div class="div accordion-container">
            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
            </div>
            <div class="div accordion-item">Webinar: Seamless Connections</div>
            <div class="div accordion-content">
                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
            </div>
            
            
            
            
            
            
            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
            </div>
            <div class="div accordion-item">How Downtown Pet Hospital Boosted Compliance and Client Engagement with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/established-downtown-pet-hospital-boosts-compliance-and-client-engagement-with-Vello" target="_blank">More</a>
            </div>
        </div></div></article></main></body>

Vello-featured

Let IDEXX help you implement preventive care guidelines simply and seamlessly into your practice’s day-to-day workflow.

IDEXX Preventive Care

Tap into the world’s largest telespecialist network for accurate and actionable reports that support your treatment plans.

IDEXX Telemedicine Consultants

IDEXX VetConnect PLUS

IDEXX 360

Vello Knowledge Center

Get answers fast from our extensive library of detailed documentation.

Browse documentation

Get access to white papers, blog posts, and other useful information to help you get the most out of IDEXX products.

Discover resources

Vello

Read about how to use Vello with your PIMS.

For practices

If you are a pet owner, read about how to use Vello.

For pet owners

Read about new documentation that is available in the Knowledge Center and changes to published documentation.

Vello Knowledge Center

Get access to documentation, training, and other high-quality resources.

PIMS access to Vello settings

Vello-footer