Each MLSD location of your practice's Cornerstone database can sign up to Vello. As a result, practice staff of the location can use Vello features and functions.

About Vello for Cornerstone MLSD locations

Vello has a set of general steps that you do to initially get access to Vello and configure it for Cornerstone MLSD locations.

Cornerstone MLSD locations: General steps for Vello initial access and configuration

Read about Vello sign-up for MLSD locations of your Cornerstone database.

IDEXX Pet Health Network Pro customers: Vello sign-up for Cornerstone MLSD locations

Before staff of a Cornerstone MLSD location can use Vello features and functions, a practice manager must do the necessary configuration for the location.

About Vello configuration for Cornerstone MLSD locations

To make Vello features and functions available for an MLSD location, a practice manager must sign up to Vello for the MLSD location. After sign-up, the location is connected to Vello.

Sign up to Vello for a Cornerstone MLSD location

A practice manager uses Vello configuration settings to make configuration changes to Vello for their MLSD location (for example, to configure online booking).

Get access to Vello configuration settings for a Cornerstone MLSD location

After you give access to a staff member, they can use the Vello inbox for more than one MLSD  location.

Give a staff member access to Vello for more than one Cornerstone MLSD location

If you use Cornerstone, you can get access to the Vello inbox for different MLSD locations of a Cornerstone database.

Get access to the Vello inbox for a Cornerstone MLSD location

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-3wsz280z" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1"><span class="keyword">Vello</span> and <span class="keyword">Cornerstone</span> MLSD locations</h1><div class="body"><p class="shortdesc"><span class="keyword">Vello</span> is compatible with MLSD locations in <span class="keyword">Cornerstone</span>.</p></div><nav role="navigation" class="related-links"><ul class="ullinks"><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello-for-cornerstone/vello-and-cornerstone-mlsd-locations/about-vello-for-cornerstone-mlsd-locations">About Vello for Cornerstone MLSD locations</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello-for-cornerstone/vello-and-cornerstone-mlsd-locations/cornerstone-mlsd-locations-general-steps-for-vello-initial-access-and-configuration">Cornerstone MLSD locations: General steps for Vello initial access and configuration</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello-for-cornerstone/vello-and-cornerstone-mlsd-locations/idexx-pet-health-network-pro-customers-vello-sign-up-for-cornerstone-mlsd-locations">IDEXX Pet Health Network Pro customers: Vello sign-up for Cornerstone MLSD locations</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello-for-cornerstone/vello-and-cornerstone-mlsd-locations/about-vello-configuration-for-cornerstone-mlsd-locations">About Vello configuration for Cornerstone MLSD locations</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello-for-cornerstone/vello-and-cornerstone-mlsd-locations/sign-up-to-vello-for-a-cornerstone-mlsd-location">Sign up to Vello for a Cornerstone MLSD location</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello-for-cornerstone/vello-and-cornerstone-mlsd-locations/get-access-to-vello-configuration-settings-for-a-cornerstone-mlsd-location">Get access to Vello configuration settings for a Cornerstone MLSD location</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello-for-cornerstone/vello-and-cornerstone-mlsd-locations/give-a-staff-member-access-to-vello-for-more-than-one-cornerstone-mlsd-location">Give a staff member access to Vello for more than one Cornerstone MLSD location</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello-for-cornerstone/vello-and-cornerstone-mlsd-locations/get-access-to-the-vello-inbox-for-a-cornerstone-mlsd-location">Get access to the Vello inbox for a Cornerstone MLSD location</a><br></li></ul><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices/vello-for-cornerstone">Vello for Cornerstone</a></div></div></nav></article></main></body>

Read about how to use Vello with Cornerstone.

Vello for Cornerstone

If you change PIMS from Cornerstone to Neo, Vello for Neo does not keep the configuration for forms that you set in Vello for Cornerstone. As a result, it is necessary to do the configuration of forms again in Vello for Neo.

Configure forms in Vello for Neo

Vello is compatible with MLSD locations in Cornerstone.

Vello and Cornerstone MLSD locations

browse-documentation/for-practices/vello-for-cornerstone/vello-and-cornerstone-mlsd-locations

for-practices/vello-for-cornerstone/vello-and-cornerstone-mlsd-locations

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-t1wie1fn" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-footer</h1><div class="body footer-container"><p class="shortdesc"></p><div class="div footer-cta-container">
            <div class="div footer-cta">
                <div class="div footer-cta-heading">Need help?</div><a class="xref" href="/vello-customer-support">Go to <span class="ph">Vello</span> customer support</a>
            </div>
        </div><div class="div footer-copyright-container">
            <div class="div footer-bottom-links"><a class="xref j-external-link" href="https://www.idexx.com/en/about-idexx/terms-of-sale/general-terms/" target="_blank">IDEXX Terms of Use</a> <a class="xref j-external-link" href="https://www.idexx.com/en/about-idexx/privacy-policy/" target="_blank">Privacy Policy</a> <a class="xref j-external-link" href="https://www.idexx.com/en/" target="_blank">©2026 IDEXX Laboratories, Inc. All rights reserved.</a></div>
        </div></div></article></main></body>

Vello-footer

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-1lpthjm4" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-CTA</h1><div class="body cta-wrapper"><div class="div cta-container">
            <div class="div cta-inner">
                <div class="div cta-heading">Schedule a demo</div>
                <div class="div cta-text">Find out what Vello can do for you</div><a class="xref j-external-link" href="https://software.idexx.com/vello" target="_blank">Try Vello</a>
            </div>
        </div></div></article></main></body>

Vello-CTA

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-o4accukz" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-featured</h1><div class="body accordions-wrapper"><p class="shortdesc"></p><div class="div accordions-heading">Featured content</div><div class="div accordion-container">
            <div class="div accordion-item">Middle River Veterinary Hospital elevates client communication and preventive care with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Middle River Veterinary Hospital, a practice in Verona, VA, adopted Vello in August 2024 to modernize client communication and reduce the burden on their lean front-desk team. By replacing manual reminder processes with automated appointment confirmations, two-way SMS, and preventive care checklists, the practice saw stronger compliance with fecal testing and wellness bloodwork, fewer interruptions from phone calls, and a better overall client experience.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/middle-river-veterinary-hospital-elevates-client-communication-and-preventive" target="_blank">More</a>
            </div>           
            <div class="div accordion-item">How Hays Towne Veterinary Hospital upgraded client communication with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Hays Towne Veterinary Hospital, a single-doctor general practice in Hudson, Florida, has long prioritized high-quality care for pets and seamless client communication. With a commitment to staying ahead in technology, Practice Manager Leanne Ridenour sought a modernized solution to enhance appointment scheduling and client engagement.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/improving-veterinary-client-communications-a-case-study" target="_blank">More</a>
            </div>
            <div class="div accordion-item">Introducing Vello to your client base (PDF)</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Read about tips and tricks to introduce Vello to your clients, and tools to help drive Vello adoption and engagement.</div><a class="xref j-external-link" href="https://vello.deploy.heretto.com/v4/deployments/Qh0rOZ3ZqeETpqiOjvuB/object/ed3c3a75-5286-42a2-bab5-0e2f2ac22dc3?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImV6eXZldCIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJlZDNjM2E3NS01Mjg2LTQyYTItYmFiNS0wZTJmMmFjMjJkYzMiLCJleHAiOjE3ODQ5MzYyMTAsImp0aSI6ImYzNWRiMzU2NjI4MjQ4NTFhODNlOTIwMzU1ZDVjYzE5IiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiUWgwck9aM1pxZUVUcHFpT2p2dUIifQ.7LHCKT_abba4dHkKG1_-e81mO0ogxJBmoGPpSWF7pHQ&amp;response-content-disposition=filename%3D%22vello-lets-talk-about-recommended-care-1.pdf%22" target="_blank">More</a>
            </div>
            <div class="div accordion-item">Let's talk about recommended care (PDF)</div>
            <div class="div accordion-content">
                <div class="div accordion-text">The recommended care feature in Vello delivers personalized service suggestions to pet owners, based on your PIMS settings. Each recommendation includes a clear explanation of why it's needed, helping improve understanding, follow-through, and trust.</div><a class="xref" href="/discover-resources/lets-talk-about-recommended-care">More</a>
            </div>
            <div class="div accordion-item">Printable Vello flyers for your practice </div>
            <div class="div accordion-content">
                <div class="div accordion-text">Use these PDF flyers to make it easy for your clients to download the Vello app and to send text messages to your practice.</div><a class="xref" href="/discover-resources/printable-vello-flyers-for-your-practice">More</a>
            </div>
            <div class="div accordion-item">ezyVet customers: Clients can add a new pet in the Vello client portal</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Vello makes it easy for clients to add new pets and make appointments for them directly in the Vello client portal.</div><a class="xref j-external-link" href="https://docs.ezyvet.com/en/browse-documentation/vello/vello-for-practices/configuration/about-client-changes-to-pets-in-the-vello-client-portal" target="_blank">More</a>
            </div>
            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
            </div>
            <div class="div accordion-item">Vello helps Southside Animal Hospital increase their fecal samples to more than 5 per day</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Southside Animal Hospital, a fast-paced one-doctor practice in Lansing, Michigan, knew it was time to modernize client communication. Using Neo as their PIMS, Practice Manager Teresa Marhofer set out to introduce automation that would save staff time and better engage clients. When they implemented Vello, they expected improved workflows. What they didn’t expect was a dramatic rise in fecal compliance, increased staff efficiency, and a noticeable lift in client satisfaction—all in the first week. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-vello-helped-southside-animal-hospital-increase-their-fecal-samples" target="_blank">More</a>
            </div>
            <div class="div accordion-item">Webinar: Seamless Connections</div>
            <div class="div accordion-content">
                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
            </div>
            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
            </div>
        </div></div></article></main></body>

Vello-featured

Let IDEXX help you implement preventive care guidelines simply and seamlessly into your practice’s day-to-day workflow.

IDEXX Preventive Care

Tap into the world’s largest telespecialist network for accurate and actionable reports that support your treatment plans.

IDEXX Telemedicine Consultants

IDEXX VetConnect PLUS

IDEXX 360

Vello Knowledge Center

Get answers fast from our extensive library of detailed documentation.

Browse documentation

Get access to white papers, blog posts, and other useful information to help you get the most out of IDEXX products.

Discover resources

Vello

Read about Vello and how to use with your IDEXX PIMS.

For practices

If you are a pet owner, read about how to use Vello.

For pet owners

Read about new documentation that is available in the Knowledge Center and changes to published documentation.

Vello Knowledge Center

Get access to documentation, training, and other high-quality resources.

Vello and Cornerstone MLSD locations

Vello-footer