<body id="task-9506"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1"><span class="keyword">Cornerstone</span> only: Remove <span class="keyword">Vello</span> access for a staff member</h1><div class="body taskbody"><p class="shortdesc">After a practice manager removes access, <span class="keyword">Vello</span> sign-in for the staff member is not possible.</p><div class="section prereq p">Make sure that your <span class="keyword">MyIDEXX</span> account is an administrator account.</div><section class="section context">To remove access, do this procedure.</section><ol class="ol steps"><li class="li step stepexpand"><span class="ph cmd">Sign in to <a class="xref j-external-link" href="https://mycornerstone.idexx.com" target="_blank">mycornerstone.idexx.com</a>, then open <span class="keyword">Vello</span>.</span></li><li class="li step stepexpand"><span class="ph cmd">Select <span class="ph uicontrol">Settings</span>, then select <span class="ph uicontrol">User Management</span>.</span><div class="itemgroup stepresult"><span class="keyword">Vello</span> shows a <span class="keyword wintitle">User Management</span> screen. The screen shows the staff who have <span class="keyword">Vello</span> access.</div></li><li class="li step stepexpand"><span class="ph cmd">For the applicable staff member, select <span class="ph uicontrol">Remove</span>.</span></li><li class="li step stepexpand"><span class="ph cmd">Close the <span class="keyword wintitle">User Management</span> screen.</span></li></ol><section class="section result">The access is removed.</section></div><nav role="navigation" class="related-links"><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices/vello-for-cornerstone/cornerstone-only-access-to-vello">Cornerstone only: Access to Vello</a></div></div><div class="linklist relinfo relconcepts"><span class="hd-label">Related concepts</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello-for-cornerstone/cornerstone-only-access-to-vello/cornerstone-only-general-steps-to-get-access-to-vello">Cornerstone only: General steps to get access to Vello</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello-for-cornerstone/cornerstone-only-access-to-vello/cornerstone-only-about-vello-access">Cornerstone only: About Vello access</a></li></ul></div><div class="linklist relinfo reltasks"><span class="hd-label">Related tasks</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello-for-cornerstone/cornerstone-only-access-to-vello/cornerstone-only-get-access-to-the-vello-inbox-for-the-first-time">Cornerstone only: Get access to the Vello inbox for the first time</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello-for-cornerstone/cornerstone-only-access-to-vello/cornerstone-only-get-access-to-vello-configuration-settings">Cornerstone only: Get access to Vello configuration settings</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello-for-cornerstone/cornerstone-only-access-to-vello/cornerstone-only-give-vello-access-to-a-staff-member">Cornerstone only: Give Vello access to a staff member</a></li></ul></div></nav></article></main></body>

Before can you use the Vello mobile app for client portal access, it is necessary to sign in to the app for the first time.

Sign in to the Vello mobile app for the first time

If your practice uses Cornerstone, read about how to get access to Vello features and functions.

Cornerstone only: Access to Vello

After a practice manager gives access to a staff member, the staff member can use the Vello inbox and the Unconfirmed Appointments screen.

Cornerstone only: Give Vello access to a staff member

After a practice manager removes access, Vello sign-in for the staff member is not possible.

Cornerstone only: Remove Vello access for a staff member

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for-practices/vello-for-cornerstone/cornerstone-only-access-to-vello/cornerstone-only-remove-vello-access-for-a-staff-member

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<body id="topic-o4accukz"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-featured</h1><div class="body accordions-wrapper"><p class="shortdesc"></p><div class="div accordions-heading">Featured content</div><div class="div accordion-container">
            

            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
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                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
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            <div class="div accordion-item">Vello helps Southside Animal Hospital increase their fecal samples to more than 5 per day</div>
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                <div class="div accordion-text">Southside Animal Hospital, a fast-paced one-doctor practice in Lansing, Michigan, knew it was time to modernize client communication. Using Neo as their PIMS, Practice Manager Teresa Marhofer set out to introduce automation that would save staff time and better engage clients. When they implemented Vello, they expected improved workflows. What they didn’t expect was a dramatic rise in fecal compliance, increased staff efficiency, and a noticeable lift in client satisfaction—all in the first week. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-vello-helped-southside-animal-hospital-increase-their-fecal-samples" target="_blank">More</a>
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            <div class="div accordion-item">Webinar: Seamless Connections</div>
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                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
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            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
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                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
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            <div class="div accordion-item">How Downtown Pet Hospital Boosted Compliance and Client Engagement with Vello</div>
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                <div class="div accordion-text">Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/established-downtown-pet-hospital-boosts-compliance-and-client-engagement-with-Vello" target="_blank">More</a>
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