<body id="task-9441"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1"><span class="keyword">Cornerstone</span> only: Get access to the <span class="keyword">Vello</span> inbox for the first time</h1><div class="body taskbody"><p class="shortdesc">If you use <span class="keyword">Cornerstone</span>, it is important to know about how to get access to <span class="keyword">Vello</span> for the first time.</p><div class="section prereq p"><ol class="ol"><li class="li">A practice manager must give you access to <span class="keyword">Vello</span></li><li class="li">Make sure that you received an invitation email from <span class="keyword">Vello</span></li></ol></div><section class="section context">To get access, do this procedure.</section><ol class="ol steps"><li class="li step stepexpand"><span class="ph cmd">In the invitation email, select <span class="ph uicontrol">Join Team</span>.</span><div class="itemgroup stepresult">Your browser opens a new tab or window.</div></li><li class="li step stepexpand"><span class="ph cmd">In the <span class="ph uicontrol">Email address</span> box and <span class="ph uicontrol">Password</span> box, enter your <span class="keyword">MyIDEXX</span> email address and password.</span><div class="itemgroup info"><div class="note note note_note"><span class="note__title">Note:</span> If you do not have a <span class="keyword">MyIDEXX</span> account, select <span class="ph uicontrol">Register Now</span> to make one for sign-in.</div></div></li><li class="li step stepexpand"><span class="ph cmd">Select <span class="ph uicontrol">Sign in</span>.</span></li></ol><section class="section result">Your browser opens <span class="keyword">Vello</span>.</section><section class="section postreq">Go to <a class="xref j-external-link" href="https://practice.vello.idexx.com/" target="_blank">practice.vello.idexx.com</a> to get access to the <span class="keyword">Vello</span> inbox and the <span class="keyword wintitle">Unconfirmed Appointments</span> screen. <div class="note note note_note"><span class="note__title">Note:</span> If you are a practice manager, get access to <span class="keyword">Vello</span> configuration settings.</div></section></div><nav role="navigation" class="related-links"><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices/vello-for-cornerstone/cornerstone-only-access-to-vello">Cornerstone only: Access to Vello</a></div></div><div class="linklist relinfo relconcepts"><span class="hd-label">Related concepts</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello-for-cornerstone/cornerstone-only-access-to-vello/cornerstone-only-general-steps-to-get-access-to-vello">Cornerstone only: General steps to get access to Vello</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello-for-cornerstone/cornerstone-only-access-to-vello/cornerstone-only-about-vello-access">Cornerstone only: About Vello access</a></li></ul></div><div class="linklist relinfo reltasks"><span class="hd-label">Related tasks</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello-for-cornerstone/cornerstone-only-access-to-vello/cornerstone-only-get-access-to-vello-configuration-settings">Cornerstone only: Get access to Vello configuration settings</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello-for-cornerstone/cornerstone-only-access-to-vello/cornerstone-only-give-vello-access-to-a-staff-member">Cornerstone only: Give Vello access to a staff member</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello-for-cornerstone/cornerstone-only-access-to-vello/cornerstone-only-remove-vello-access-for-a-staff-member">Cornerstone only: Remove Vello access for a staff member</a></li></ul></div></nav></article></main></body>

A practice manager uses Vello configuration settings to make configuration changes to Vello.

Cornerstone only: Get access to Vello configuration settings

If your practice uses Cornerstone, read about how to get access to Vello features and functions.

Cornerstone only: Access to Vello

Before you can use Vello, you must complete initial steps to get access. A practice manager must also complete different steps to get access to Vello configuration settings.

Cornerstone only: About Vello access

If you use Cornerstone, it is important to know about how to get access to Vello for the first time.

Cornerstone only: Get access to the Vello inbox for the first time

browse-documentation/for-practices/vello-for-cornerstone/cornerstone-only-access-to-vello/cornerstone-only-get-access-to-the-vello-inbox-for-the-first-time

for-practices/vello-for-cornerstone/cornerstone-only-access-to-vello/cornerstone-only-get-access-to-the-vello-inbox-for-the-first-time

<body id="topic-t1wie1fn"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-footer</h1><div class="body footer-container"><p class="shortdesc"></p><div class="div footer-cta-container">
            <div class="div footer-cta">
                <div class="div footer-cta-heading">Need help?</div><a class="xref" href="/vello-customer-support">Go to <span class="ph">Vello</span> customer support</a>
            </div>
        </div><div class="div footer-copyright-container">
            <div class="div footer-bottom-links"><a class="xref j-external-link" href="https://www.idexx.com/en/about-idexx/terms-of-sale/general-terms/" target="_blank">IDEXX Terms of Use</a> <a class="xref j-external-link" href="https://www.idexx.com/en/about-idexx/privacy-policy/" target="_blank">Privacy Policy</a> <a class="xref j-external-link" href="https://www.idexx.com/en/" target="_blank">©2025 IDEXX Laboratories, Inc. All rights reserved.</a></div>
        </div></div></article></main></body>

Vello-footer

<body id="topic-1lpthjm4"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-CTA</h1><div class="body cta-wrapper"><div class="div cta-container">
            <div class="div cta-inner">
                <div class="div cta-heading">Schedule a demo</div>
                <div class="div cta-text">Find out what Vello can do for you</div><a class="xref j-external-link" href="https://software.idexx.com/vello" target="_blank">Try Vello</a>
            </div>
        </div></div></article></main></body>

Vello-CTA

<body id="topic-o4accukz"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-featured</h1><div class="body accordions-wrapper"><p class="shortdesc"></p><div class="div accordions-heading">Featured content</div><div class="div accordion-container">
            

            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
            </div>
            
            
            <div class="div accordion-item">Vello helps Southside Animal Hospital increase their fecal samples to more than 5 per day</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Southside Animal Hospital, a fast-paced one-doctor practice in Lansing, Michigan, knew it was time to modernize client communication. Using Neo as their PIMS, Practice Manager Teresa Marhofer set out to introduce automation that would save staff time and better engage clients. When they implemented Vello, they expected improved workflows. What they didn’t expect was a dramatic rise in fecal compliance, increased staff efficiency, and a noticeable lift in client satisfaction—all in the first week. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-vello-helped-southside-animal-hospital-increase-their-fecal-samples" target="_blank">More</a>
            </div>
            
            <div class="div accordion-item">Webinar: Seamless Connections</div>
            <div class="div accordion-content">
                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
            </div>
            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
            </div>
            <div class="div accordion-item">How Downtown Pet Hospital Boosted Compliance and Client Engagement with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/established-downtown-pet-hospital-boosts-compliance-and-client-engagement-with-Vello" target="_blank">More</a>
            </div>
        </div></div></article></main></body>

Vello-featured

Let IDEXX help you implement preventive care guidelines simply and seamlessly into your practice’s day-to-day workflow.

IDEXX Preventive Care

Tap into the world’s largest telespecialist network for accurate and actionable reports that support your treatment plans.

IDEXX Telemedicine Consultants

IDEXX VetConnect PLUS

IDEXX 360

Vello Knowledge Center

Get answers fast from our extensive library of detailed documentation.

Browse documentation

Get access to white papers, blog posts, and other useful information to help you get the most out of IDEXX products.

Discover resources

Vello

Read about how to use Vello with Cornerstone.

Vello for Cornerstone

Read about how to use Vello with your PIMS.

For practices

If you are a pet owner, read about how to use Vello.

For pet owners

Read about new documentation that is available in the Knowledge Center and changes to published documentation.

Vello Knowledge Center

Get access to documentation, training, and other high-quality resources.

Cornerstone only: Get access to the Vello inbox for the first time

Vello-footer