<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="concept-dh4dn7dc" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">General steps to configure and use diagnostic results sharing</h1><div class="body conbody"><p class="shortdesc">To send diagnostic results with <span class="keyword">VetConnect PLUS</span> and <span class="keyword">Vello</span>, make sure that you know about the general steps. </p><p class="p">This table gives information about each step and applicable documentation:</p><table class="table frame-all" id="concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4"><caption></caption><colgroup><col style="width:14.285714285714285%"><col style="width:42.857142857142854%"><col style="width:42.857142857142854%"></colgroup><thead class="thead"><tr class="row"><th class="entry colsep-1 rowsep-1" id="concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__1">Step</th><th class="entry colsep-1 rowsep-1" id="concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__2">Information</th><th class="entry colsep-1 rowsep-1" id="concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__3">Documentation</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry colsep-1 rowsep-1" headers="concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__1 concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__2 concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__3 ">1</td><td class="entry colsep-1 rowsep-1" headers="concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__1 concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__2 concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__3 ">A practice manager configures integrations for one or more of these products or services as necessary:<ul class="ul"><li class="li"><span class="keyword">IDEXX Reference Laboratories</span></li><li class="li"><span class="keyword">IDEXX VetLab Station</span></li><li class="li"><span class="keyword">IDEXX Web PACS</span></li></ul></td><td class="entry colsep-1 rowsep-1" headers="concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__1 concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__2 concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__3 "><span class="ph">Refer to the configuration documentation for your PIMS</span>.</td></tr><tr class="row"><td class="entry colsep-1 rowsep-1" headers="concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__1 concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__2 concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__3 ">2</td><td class="entry colsep-1 rowsep-1" headers="concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__1 concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__2 concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__3 "><span class="ph">Staff send a diagnostic request from their PIMS to the applicable diagnostics product or service</span>.</td><td class="entry colsep-1 rowsep-1" headers="concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__1 concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__2 concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__3 "><span class="ph">Refer to the applicable documentation for your PIMS</span>.</td></tr><tr class="row"><td class="entry colsep-1 rowsep-1" headers="concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__1 concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__2 concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__3 ">3</td><td class="entry colsep-1 rowsep-1" headers="concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__1 concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__2 concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__3 ">When a diagnostic result is available, staff use <span class="keyword">VetConnect PLUS</span> to send it to the applicable client. As a result, <ol class="ol"><li class="li"><span class="keyword">Vello</span> automatically sends a text message or email message to the client that they can use to open the diagnostic result
                                    </li><li class="li"><span class="keyword">Vello</span> makes the diagnostic result available to select and open in the <a class="j-glossary-link" href="/browse-documentation/for-practices/vello/glossary/vello-client-portal" title="A dedicated part of Vello that is for clients. The Vello client portal shows clients information about their pets. The information includes appointments, prescriptions, and medical services. To get access to the client portal, clients can use a web browser or a mobile app."><dfn class="term">Vello client portal</dfn></a></li><li class="li"><span class="keyword">Vello</span> makes a communication record in the applicable patient record in your PIMS for staff to know you sent  the diagnostic result (<span class="keyword">ezyVet</span> and <span class="keyword">Cornerstone</span> only)</li></ol>
                            </td><td class="entry colsep-1 rowsep-1" headers="concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__1 concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__2 concept-dh4dn7dc__6dde73d4-f874-4de5-8e28-99bafdf976c4__entry__3 "><a class="xref" href="/browse-documentation/for-practices/vello-beta-features/diagnostic-results-sharing/send-diagnostic-results-to-a-client">Send diagnostic results to a client</a><p class="p"><a class="xref" href="/browse-documentation/for-practices/vello-beta-features/diagnostic-results-sharing/send-diagnostic-results-to-a-client-client-friendly-summary">Send diagnostic results to a client (client-friendly summary)</a></p></td></tr></tbody></table></div><nav role="navigation" class="related-links"><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices/vello-beta-features/diagnostic-results-sharing">Diagnostic results sharing</a></div></div></nav></article></main></body>

Dave Koelmeyer <dave-koelmeyer@idexx.com>

After you use IDEXX VetConnect PLUS to send diagnostic results, clients can open them from an email or text message, or with the Vello client portal.

Send diagnostic results to a client

Diagnostic results sharing is a beta feature that makes it easy for clients to get access to diagnostic results for their pets.

Diagnostic results sharing

Diagnostic results sharing for Vello makes it easy to send diagnostic results to clients, and makes it easy for clients to get access to results.

Vello: Diagnostic results sharing

To send diagnostic results with VetConnect PLUS and Vello, make sure that you know about the general steps.

General steps to configure and use diagnostic results sharing

browse-documentation/for-practices/vello-beta-features/diagnostic-results-sharing/general-steps-to-configure-and-use-diagnostic-results-sharing

for-practices/vello-beta-features/diagnostic-results-sharing/general-steps-to-configure-and-use-diagnostic-results-sharing

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<div class="div accordion-item">How Hays Towne Veterinary Hospital upgraded client communication with Vello</div>
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                <div class="div accordion-text">Hays Towne Veterinary Hospital, a single-doctor general practice in Hudson, Florida, has long prioritized high-quality care for pets and seamless client communication. With a commitment to staying ahead in technology, Practice Manager Leanne Ridenour sought a modernized solution to enhance appointment scheduling and client engagement.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/improving-veterinary-client-communications-a-case-study" target="_blank">More</a>
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            <div class="div accordion-item">Introducing Vello to your client base (PDF)</div>
            <div class="div accordion-content"> 
                <div class="div accordion-text">Read about tips and tricks to introduce Vello to your clients, and tools to help drive Vello adoption and engagement.</div><a class="xref j-external-link" href="https://vello.deploy.heretto.com/v4/deployments/Qh0rOZ3ZqeETpqiOjvuB/object/ed3c3a75-5286-42a2-bab5-0e2f2ac22dc3?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImV6eXZldCIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJlZDNjM2E3NS01Mjg2LTQyYTItYmFiNS0wZTJmMmFjMjJkYzMiLCJleHAiOjE3ODE3MTk2MTEsImp0aSI6ImM1NTMyNGU0YTlhMDQxZDBhZDJlNGRlZDQ5OTMwZmNkIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiUWgwck9aM1pxZUVUcHFpT2p2dUIifQ.FiZtVhgN0OdzDf_w5VZX3GBCfQZw6voVOtVN8dBtGv0&amp;response-content-disposition=filename%3D%22vello-lets-talk-about-recommended-care-1.pdf%22" target="_blank">More</a>
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            <div class="div accordion-item">Let's talk about recommended care (PDF)</div>
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                <div class="div accordion-text">The recommended care feature in Vello delivers personalized service suggestions to pet owners, based on your PIMS settings. Each recommendation includes a clear explanation of why it's needed, helping improve understanding, follow-through, and trust.</div><a class="xref" href="/discover-resources/lets-talk-about-recommended-care">More</a>
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            <div class="div accordion-item">Printable Vello flyers for your practice </div>
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                <div class="div accordion-text">Use these PDF flyers to make it easy for your clients to download the Vello app and to send text messages to your practice.</div><a class="xref" href="/discover-resources/printable-vello-flyers-for-your-practice">More</a>
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            <div class="div accordion-item">ezyVet customers: Clients can add a new pet in the Vello client portal</div>
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                <div class="div accordion-text">Vello makes it easy for clients to add new pets and make appointments for them directly in the Vello client portal.</div><a class="xref j-external-link" href="https://docs.ezyvet.com/en/browse-documentation/vello/vello-for-practices/configuration/about-client-changes-to-pets-in-the-vello-client-portal" target="_blank">More</a>
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            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
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                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
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            <div class="div accordion-item">Vello helps Southside Animal Hospital increase their fecal samples to more than 5 per day</div>
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                <div class="div accordion-text">Southside Animal Hospital, a fast-paced one-doctor practice in Lansing, Michigan, knew it was time to modernize client communication. Using Neo as their PIMS, Practice Manager Teresa Marhofer set out to introduce automation that would save staff time and better engage clients. When they implemented Vello, they expected improved workflows. What they didn’t expect was a dramatic rise in fecal compliance, increased staff efficiency, and a noticeable lift in client satisfaction—all in the first week. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-vello-helped-southside-animal-hospital-increase-their-fecal-samples" target="_blank">More</a>
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            <div class="div accordion-item">Webinar: Seamless Connections</div>
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                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
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            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
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                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
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            <div class="div accordion-item">How Downtown Pet Hospital Boosted Compliance and Client Engagement with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/established-downtown-pet-hospital-boosts-compliance-and-client-engagement-with-Vello" target="_blank">More</a>
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Step	Information	Documentation
1	A practice manager configures integrations for one or more of these products or services as necessary: IDEXX Reference Laboratories IDEXX VetLab Station IDEXX Web PACS	Refer to the configuration documentation for your PIMS.
2	Staff send a diagnostic request from their PIMS to the applicable diagnostics product or service.	Refer to the applicable documentation for your PIMS.
3	When a diagnostic result is available, staff use VetConnect PLUS to send it to the applicable client. As a result, Vello automatically sends a text message or email message to the client that they can use to open the diagnostic result Vello makes the diagnostic result available to select and open in the Vello client portal Vello makes a communication record in the applicable patient record in your PIMS for staff to know you sent the diagnostic result (ezyVet and Cornerstone only)	Send diagnostic results to a client Send diagnostic results to a client (client-friendly summary)

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General steps to configure and use diagnostic results sharing

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