<body id="concept-mavbn8sn"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1"><span class="keyword">Vello</span> release notes: August 5, 2025</h1><div class="body conbody"><p class="shortdesc">Read about features and changes in <span class="keyword">Vello</span>.</p><section class="section"><h2 class="title sectiontitle" id="all-pims-0"><span class="ph">All PIMS</span></h2>
            
            <div class="p"><span class="keyword">Vello</span> inbox: If <span class="keyword">Vello</span> cannot send a text message to a client, <span class="keyword">Vello</span> shows <samp class="ph msgph">Message failed to send. Why?</samp> in the client's text conversation. You can select <span class="ph uicontrol">Why?</span> to know about the possible causes of the message failure.<figure class="fig fignone" id="concept-mavbn8sn__a5f72501-1739-4748-8461-455d331088ea"><figcaption><span class="fig--title-label">Figure 1. </span>Message failure example</figcaption><img class="image" src="https://vello.deploy.heretto.com/v4/deployments/Qh0rOZ3ZqeETpqiOjvuB/object/c47069c1-abc3-4ea5-80c6-9bc48e7930a5?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImV6eXZldCIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJjNDcwNjljMS1hYmMzLTRlYTUtODBjNi05YmM0OGU3OTMwYTUiLCJleHAiOjE3NTU2MzgwMjgsImp0aSI6Ijc1NDY5NDc4NDRiZjQ4ZWFiZjIwMWU2MTA2N2EzZDQzIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiVWE3eFl2dW80eWd4OHdYYW5ublUifQ.DUiGsUxBaDzzNxO-CKNhtmgBG2w659e-h3TlIvr-VQo" alt="Example message about a message failure"></figure>Better performance for  the <span class="keyword">Vello</span> client portal.</div> 
            
        </section><section class="section"><h2 class="title sectiontitle" id="ezyvet-prescription-refill-requests-beta-feature-0"><span class="ph"><span class="keyword">ezyVet</span>: Prescription refill requests (beta feature)</span></h2><div class="p">Clients can use the <span class="keyword">Vello</span> client portal to make prescription refill requests.  <span class="keyword">Vello</span> sends requests to the   <span class="keyword">Vello</span> inbox.  For more information, refer to <a class="xref" href="/browse-documentation/for-practices/vello/prescription-refill-requests"> Prescription refill requests</a>.  <div class="note note note_note"><span class="note__title">Note:</span> Prescription refill requests is available for specified customers. If you want to try prescription refill requests, contact <span class="keyword">ezyVet customer support</span>. </div></div></section></div><nav role="navigation" class="related-links"><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices/vello/vello-release-notes">Vello release notes</a></div></div></nav></article></main></body>

Read about features and changes in Vello.

Vello release notes: July 21, 2025

Vello release notes

Vello release notes: August 11, 2025

Vello release notes: August 5, 2025

browse-documentation/for-practices/vello/vello-release-notes/vello-release-notes-august-5-2025

for-practices/vello/vello-release-notes/vello-release-notes-august-5-2025

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<body id="topic-o4accukz"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-featured</h1><div class="body accordions-wrapper"><p class="shortdesc"></p><div class="div accordions-heading">Featured content</div><div class="div accordion-container">
            

            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
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                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
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            <div class="div accordion-item">Vello helps Southside Animal Hospital increase their fecal samples to more than 5 per day</div>
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                <div class="div accordion-text">Southside Animal Hospital, a fast-paced one-doctor practice in Lansing, Michigan, knew it was time to modernize client communication. Using Neo as their PIMS, Practice Manager Teresa Marhofer set out to introduce automation that would save staff time and better engage clients. When they implemented Vello, they expected improved workflows. What they didn’t expect was a dramatic rise in fecal compliance, increased staff efficiency, and a noticeable lift in client satisfaction—all in the first week. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-vello-helped-southside-animal-hospital-increase-their-fecal-samples" target="_blank">More</a>
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            <div class="div accordion-item">Webinar: Seamless Connections</div>
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                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
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            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
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                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
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            <div class="div accordion-item">How Downtown Pet Hospital Boosted Compliance and Client Engagement with Vello</div>
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                <div class="div accordion-text">Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/established-downtown-pet-hospital-boosts-compliance-and-client-engagement-with-Vello" target="_blank">More</a>
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Vello release notes: August 5, 2025

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