Vello online scheduling makes it easy for clients to make appointment requests directly from medical service reminders or from the Vello client portal.

Vello online scheduling

The Vello client portal shows client pet information. The information includes appointments, prescriptions and medical services. Clients can also use the portal to make changes to pet photos and to make appointment requests.

Vello client portal: Sign-up and sign-in

<body id="topic-izvwk1nh"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1"><span class="keyword">Vello</span>: Online access for clients</h1><div class="body"><p class="shortdesc">Read about <span class="keyword">Vello</span> features for online scheduling, online access to pet information, and more.</p></div><nav role="navigation" class="related-links"><ul class="ullinks"><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/getting-started/vello-online-access-for-clients/vello-online-scheduling">Vello online scheduling</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/getting-started/vello-online-access-for-clients/vello-client-portal-sign-up-and-sign-in">Vello client portal: Sign-up and sign-in</a><br></li></ul><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices/vello/getting-started">Getting started</a></div></div><div class="linklist relinfo relconcepts"><span class="hd-label">Related concepts</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/vello-system-requirements">Vello system requirements</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/vello-terms-and-definitions">Vello terms and definitions</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/customer-support-for-vello">Customer support for Vello</a></li></ul></div><div class="linklist relinfo"><span class="hd-label">Related information</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/initial-configuration">Initial configuration</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/vello-what-clients-can-see-and-use">Vello: What clients can see and use</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/reminders-and-messaging">Reminders and messaging</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/getting-started/basic-tasks">Basic tasks</a></li></ul></div></nav></article></main></body>

Read about the basics of Vello and how to use it.

Getting started

Clients can use Vello online scheduling to make appointment requests with five easy steps.

Online scheduling: Basic workflow for clients

Read about Vello features for online scheduling, online access to pet information, and more.

Vello: Online access for clients

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for-practices/vello/getting-started/vello-online-access-for-clients

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            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
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                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
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            <div class="div accordion-item">Webinar: Seamless Connections</div>
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                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
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            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
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                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
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            <div class="div accordion-item">How Downtown Pet Hospital Boosted Compliance and Client Engagement with Vello</div>
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                <div class="div accordion-text">Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/established-downtown-pet-hospital-boosts-compliance-and-client-engagement-with-Vello" target="_blank">More</a>
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Vello

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For practices

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For pet owners

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Vello Knowledge Center

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Vello: Online access for clients

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