If you use Cornerstone, it is important to know about how to get access to Vello.

Cornerstone only: Mandatory steps for Vello access

A practice manager uses Vello configuration settings to make configuration changes to Vello.

Get access to Vello configuration settings (Cornerstone only)

After a practice manager gives access to a staff member, the staff member can use the Vello inbox and the Unconfirmed Appointments screen.

Cornerstone only: Give Vello access to a staff member

After a practice manager removes access, Vello sign-in for the staff member is not possible.

Cornerstone only: Remove Vello access for a staff member

<body id="topic-coincmb6"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1"><span class="keyword">Cornerstone</span> only: Access to <span class="keyword">Vello</span></h1><div class="body"><p class="shortdesc">If your practice uses <span class="keyword">Cornerstone</span>, read about how to get access to <span class="keyword">Vello</span> features and functions.</p></div><nav role="navigation" class="related-links"><ul class="ullinks"><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/access-configuration/cornerstone-only-access-to-vello/cornerstone-only-mandatory-steps-for-vello-access">Cornerstone only: Mandatory steps for Vello access</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/access-configuration/cornerstone-only-access-to-vello/get-access-to-vello-configuration-settings-cornerstone-only">Get access to Vello configuration settings (Cornerstone only)</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/access-configuration/cornerstone-only-access-to-vello/cornerstone-only-give-vello-access-to-a-staff-member">Cornerstone only: Give Vello access to a staff member</a><br></li><li class="link ulchildlink"><a href="/browse-documentation/for-practices/vello/configuration/access-configuration/cornerstone-only-access-to-vello/cornerstone-only-remove-vello-access-for-a-staff-member">Cornerstone only: Remove Vello access for a staff member</a><br></li></ul><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices/vello/configuration/access-configuration">Access configuration</a></div></div><div class="linklist relinfo relconcepts"><span class="hd-label">Related concepts</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/configuration/access-configuration/user-account-permissions-for-ezyvet-and-vello">User account permissions for ezyVet and Vello</a></li><li class="linklist"><a class="link" href="/browse-documentation/for-practices/vello/configuration/access-configuration/user-account-permissions-for-neo-and-vello">User account permissions for Neo and Vello</a></li></ul></div></nav></article></main></body>

Read about how to get access to Vello features and functions.

Access configuration

To use some Vello features and functions, you must have the necessary user account permissions in Neo.

User account permissions for Neo and Vello

If your practice uses Cornerstone, read about how to get access to Vello features and functions.

Cornerstone only: Access to Vello

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for-practices/vello/configuration/access-configuration/cornerstone-only-access-to-vello

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<body id="topic-o4accukz"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-featured</h1><div class="body accordions-wrapper"><p class="shortdesc"></p><div class="div accordions-heading">Featured content</div><div class="div accordion-container">
            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
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                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
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            <div class="div accordion-item">Webinar: Seamless Connections</div>
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                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
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            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
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                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
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            <div class="div accordion-item">How Downtown Pet Hospital Boosted Compliance and Client Engagement with Vello</div>
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                <div class="div accordion-text">Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/established-downtown-pet-hospital-boosts-compliance-and-client-engagement-with-Vello" target="_blank">More</a>
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Browse documentation

Get access to white papers, blog posts, and other useful information to help you get the most out of IDEXX products.

Discover resources

Read how to configure and activate Vello features.

Configuration

Vello

Read about how to use Vello with your PIMS.

For practices

If you are a pet owner, read about how to use Vello.

For pet owners

Read about new documentation that is available in the Knowledge Center and changes to published documentation.

Vello Knowledge Center

Get access to documentation, training, and other high-quality resources.

Cornerstone only: Access to Vello

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