Let clients use the client portal to tell you that their pet is deceased
To let clients use the Vello client portal to tell you that their pet is deceased, a practice manager must do the necessary configuration in Vello.
Note: Only ezyVet and Neo customers can control what clients can do in the Vello client portal. If you use Cornerstone, clients can only make prescription refill requests and change pet photos.
- In the left sidebar, select Client Permissions.Note: If the left sidebar is closed, select the client permissions button:Vello shows a Manage Your Client Permissions screen.
- In the Allow pet owners to mark pets as deceased section, select Edit.
- Select Direct update.
- Select Publish Changes.