<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="task-8uj02lpq" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Get access to medical records for a deceased pet</h1><div class="body taskbody"><p class="shortdesc">You can get access to a deceased pet's medical records in the <span class="keyword">Vello</span> client portal. </p><div class="section prereq p">To get access to the medical records of a deceased pet, make sure that:<ul class="ul"><li class="li">You can get access to your practice's portal</li><li class="li">Your pet was a patient of the practice</li></ul><div class="note note note_note"><span class="note__title">Note:</span> <span class="keyword">Vello</span> only shows medical records from the previous four years.
        </div></div><section class="section context">To get access, do this procedure.</section><ol class="ol steps"><li class="li step stepexpand"><span class="ph cmd">Sign in to your practice's client portal.</span></li><li class="li step stepexpand"><span class="ph cmd">In the <span class="ph uicontrol">My Pets</span> section of the <span class="keyword wintitle">Home</span> screen, select <span class="ph uicontrol">View All</span>.</span><div class="itemgroup info"><img class="image" src="https://vello.deploy.heretto.com/v4/deployments/Qh0rOZ3ZqeETpqiOjvuB/object/dc4bab66-7347-4902-9272-b75a178bf1ff?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImV6eXZldCIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJkYzRiYWI2Ni03MzQ3LTQ5MDItOTI3Mi1iNzVhMTc4YmYxZmYiLCJleHAiOjE3ODQ5MzU4OTAsImp0aSI6ImEwZjFhNjA4NmZlMTQ4MzI5YzYyMGZkOGY1YjBjYWI2IiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiUWgwck9aM1pxZUVUcHFpT2p2dUIifQ.wit_vsIEtDGZ95NNGYk1MjedA_PL7DTOBtBVDd3-l50"></div><div class="itemgroup stepresult"><span class="keyword">Vello</span> shows a <span class="keyword wintitle">Manage Pets</span> screen.</div></li><li class="li step stepexpand"><span class="ph cmd">Select the arrow adjacent to the <span class="ph uicontrol">Previous pet</span> section and select the applicable pet.</span><div class="itemgroup info"><img class="image" src="https://vello.deploy.heretto.com/v4/deployments/Qh0rOZ3ZqeETpqiOjvuB/object/acbdb6bf-08a2-4615-a926-1d8027b5f3fd?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImV6eXZldCIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJhY2JkYjZiZi0wOGEyLTQ2MTUtYTkyNi0xZDgwMjdiNWYzZmQiLCJleHAiOjE3ODQ5MzU4OTAsImp0aSI6ImYzOTI5OWNiNmNiYjRiY2ZiNWFiOTY1MzA3NzE1OTVmIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiUWgwck9aM1pxZUVUcHFpT2p2dUIifQ.pkpPu8X0fAKqJPGVMROR2ZZM7RzFALMnBNaUOBMjZEM"></div><div class="itemgroup stepresult"><span class="keyword">Vello</span> shows a <span class="keyword wintitle">Pet Information</span> screen.</div></li><li class="li step stepexpand"><span class="ph cmd">In the <span class="ph uicontrol">Record history</span> section, select <span class="ph uicontrol">Medical Records</span>.</span><div class="itemgroup info"><img class="image" src="https://vello.deploy.heretto.com/v4/deployments/Qh0rOZ3ZqeETpqiOjvuB/object/cefed63f-866f-438a-836d-ab30e0119a3a?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImV6eXZldCIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJjZWZlZDYzZi04NjZmLTQzOGEtODM2ZC1hYjMwZTAxMTlhM2EiLCJleHAiOjE3ODQ5MzU4OTAsImp0aSI6ImVmZWZhOWUwNDA5ZDRjYzM5Y2RlNTljZjBmZjM0ZjFmIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiUWgwck9aM1pxZUVUcHFpT2p2dUIifQ.P8SvKdPWLMH4gZHXTpQlF2u6POVe7JZCN14WFj4XcMg"></div></li><li class="li step stepexpand"><span class="ph cmd">In the <span class="keyword wintitle">Medical Records</span> screen, select the type of medical record that you want to get access to.</span></li></ol><section class="section result"><span class="keyword">Vello</span> shows your pet's medical records.</section></div><nav role="navigation" class="related-links"><div class="linklist relinfo relconcepts"><span class="hd-label">Related concepts</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/the-medical-records-screen">The Medical Records screen</a></li></ul></div><div class="linklist relinfo reltasks"><span class="hd-label">Related tasks</span><br><ul class="linklist"><li class="linklist"><a class="link" href="/browse-documentation/for-pet-owners/get-access-to-your-pets-medical-records">Get access to your pet's medical records</a></li></ul></div></nav></article></main></body>

You can make changes to pet photos that your account in the  Vello client portal shows.

Add, change, or remove pet photos

browse-documentation/for-pet-owners/sign-in-to-the-vello-mobile-app-for-the-first-time

If you are a pet owner, read about how to use Vello.

For pet owners

The Medical Records screen in the Vello client portal shows your pet's health history.

Get access to your pet's medical records

You can get access to a deceased pet's medical records in the Vello client portal.

Get access to medical records for a deceased pet

browse-documentation/for-pet-owners/get-access-to-medical-records-for-a-deceased-pet

for-pet-owners/get-access-to-medical-records-for-a-deceased-pet

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<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-o4accukz" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-featured</h1><div class="body accordions-wrapper"><p class="shortdesc"></p><div class="div accordions-heading">Featured content</div><div class="div accordion-container">
            <div class="div accordion-item">Middle River Veterinary Hospital elevates client communication and preventive care with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Middle River Veterinary Hospital, a practice in Verona, VA, adopted Vello in August 2024 to modernize client communication and reduce the burden on their lean front-desk team. By replacing manual reminder processes with automated appointment confirmations, two-way SMS, and preventive care checklists, the practice saw stronger compliance with fecal testing and wellness bloodwork, fewer interruptions from phone calls, and a better overall client experience.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/middle-river-veterinary-hospital-elevates-client-communication-and-preventive" target="_blank">More</a>
            </div>           
            <div class="div accordion-item">How Hays Towne Veterinary Hospital upgraded client communication with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Hays Towne Veterinary Hospital, a single-doctor general practice in Hudson, Florida, has long prioritized high-quality care for pets and seamless client communication. With a commitment to staying ahead in technology, Practice Manager Leanne Ridenour sought a modernized solution to enhance appointment scheduling and client engagement.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/improving-veterinary-client-communications-a-case-study" target="_blank">More</a>
            </div>
            <div class="div accordion-item">Introducing Vello to your client base (PDF)</div>
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                <div class="div accordion-text">Read about tips and tricks to introduce Vello to your clients, and tools to help drive Vello adoption and engagement.</div><a class="xref j-external-link" href="https://vello.deploy.heretto.com/v4/deployments/Qh0rOZ3ZqeETpqiOjvuB/object/ed3c3a75-5286-42a2-bab5-0e2f2ac22dc3?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImV6eXZldCIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJlZDNjM2E3NS01Mjg2LTQyYTItYmFiNS0wZTJmMmFjMjJkYzMiLCJleHAiOjE3ODQ5MTQ3NTgsImp0aSI6ImNlZDVhYjZhNDhjMDRiMmViMmI5YmUyZTMyOGU1MDc3IiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiUWgwck9aM1pxZUVUcHFpT2p2dUIifQ.s2Dmhs9IVoYs7BAHnhqySPsnetD3g6bUtxvfxhPzLo0&amp;response-content-disposition=filename%3D%22vello-lets-talk-about-recommended-care-1.pdf%22" target="_blank">More</a>
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            <div class="div accordion-item">Let's talk about recommended care (PDF)</div>
            <div class="div accordion-content">
                <div class="div accordion-text">The recommended care feature in Vello delivers personalized service suggestions to pet owners, based on your PIMS settings. Each recommendation includes a clear explanation of why it's needed, helping improve understanding, follow-through, and trust.</div><a class="xref" href="/discover-resources/lets-talk-about-recommended-care">More</a>
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            <div class="div accordion-item">Printable Vello flyers for your practice </div>
            <div class="div accordion-content">
                <div class="div accordion-text">Use these PDF flyers to make it easy for your clients to download the Vello app and to send text messages to your practice.</div><a class="xref" href="/discover-resources/printable-vello-flyers-for-your-practice">More</a>
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            <div class="div accordion-item">ezyVet customers: Clients can add a new pet in the Vello client portal</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Vello makes it easy for clients to add new pets and make appointments for them directly in the Vello client portal.</div><a class="xref j-external-link" href="https://docs.ezyvet.com/en/browse-documentation/vello/vello-for-practices/configuration/about-client-changes-to-pets-in-the-vello-client-portal" target="_blank">More</a>
            </div>
            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
            </div>
            <div class="div accordion-item">Vello helps Southside Animal Hospital increase their fecal samples to more than 5 per day</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Southside Animal Hospital, a fast-paced one-doctor practice in Lansing, Michigan, knew it was time to modernize client communication. Using Neo as their PIMS, Practice Manager Teresa Marhofer set out to introduce automation that would save staff time and better engage clients. When they implemented Vello, they expected improved workflows. What they didn’t expect was a dramatic rise in fecal compliance, increased staff efficiency, and a noticeable lift in client satisfaction—all in the first week. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-vello-helped-southside-animal-hospital-increase-their-fecal-samples" target="_blank">More</a>
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            <div class="div accordion-item">Webinar: Seamless Connections</div>
            <div class="div accordion-content">
                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
            </div>
            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
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