<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="concept-5me7ax0d" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1"><span class="keyword">Vello</span> release notes: April 20, 2026</h1><div class="body conbody"><p class="shortdesc">Read about features and changes in <span class="keyword">Vello</span>.</p><section class="section"><h2 class="title sectiontitle" id="neo-only-0"><span class="keyword">Neo</span> only</h2><p class="p">This version of <span class="keyword">Vello</span> has new features that are available to all <span class="keyword">Neo</span> customers. This table shows the new features and information about them:</p><table class="table frame-all" id="concept-5me7ax0d__da453c47-2d5b-4c7e-8539-1e20deb59302"><caption></caption><colgroup><col style="width:33.33333333333333%"><col style="width:66.66666666666666%"></colgroup><thead class="thead"><tr class="row"><th class="entry colsep-1 rowsep-1" id="concept-5me7ax0d__da453c47-2d5b-4c7e-8539-1e20deb59302__entry__1">New Feature</th><th class="entry colsep-1 rowsep-1" id="concept-5me7ax0d__da453c47-2d5b-4c7e-8539-1e20deb59302__entry__2">More information</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry colsep-1 rowsep-1" headers="concept-5me7ax0d__da453c47-2d5b-4c7e-8539-1e20deb59302__entry__1 concept-5me7ax0d__da453c47-2d5b-4c7e-8539-1e20deb59302__entry__2 ">The <span class="keyword wintitle">Requests &amp; Notifications</span> screen</td><td class="entry colsep-1 rowsep-1" headers="concept-5me7ax0d__da453c47-2d5b-4c7e-8539-1e20deb59302__entry__1 concept-5me7ax0d__da453c47-2d5b-4c7e-8539-1e20deb59302__entry__2 ">The <span class="keyword wintitle">Requests &amp; Notifications</span> screen makes it easy for you to monitor changes and requests that clients use the <span class="keyword">Vello</span> client portal to make. For more information, refer to <a class="xref" href="/browse-documentation/for-practices/vello/getting-started/basic-tasks/monitor-client-requests-and-changes">Monitor client requests and changes</a>.</td></tr><tr class="row"><td class="entry colsep-1 rowsep-1" headers="concept-5me7ax0d__da453c47-2d5b-4c7e-8539-1e20deb59302__entry__1 concept-5me7ax0d__da453c47-2d5b-4c7e-8539-1e20deb59302__entry__2 ">Conversation tags</td><td class="entry colsep-1 rowsep-1" headers="concept-5me7ax0d__da453c47-2d5b-4c7e-8539-1e20deb59302__entry__1 concept-5me7ax0d__da453c47-2d5b-4c7e-8539-1e20deb59302__entry__2 ">Conversation tags in the <span class="keyword">Vello</span> inbox make it easy for staff to know if text conversations are applicable to them, and complete necessary tasks. For more information, refer to <a class="xref" href="/browse-documentation/for-practices/vello/reminders-and-messaging/vello-inbox-conversation-tags"><span class="keyword">Vello</span> inbox: Conversation tags</a>.</td></tr></tbody></table></section></div><nav role="navigation" class="related-links"><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices/vello/vello-release-notes">Vello release notes</a></div></div></nav></article></main></body>

Read about features and changes in Vello.

Vello release notes: April 14, 2026

Vello release notes

Vello release notes: April 20, 2026

browse-documentation/for-practices/vello/vello-release-notes/vello-release-notes-april-20-2026

for-practices/vello/vello-release-notes/vello-release-notes-april-20-2026

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<div class="div accordion-item">How Hays Towne Veterinary Hospital upgraded client communication with Vello</div>
            <div class="div accordion-content"> 
                <div class="div accordion-text">Hays Towne Veterinary Hospital, a single-doctor general practice in Hudson, Florida, has long prioritized high-quality care for pets and seamless client communication. With a commitment to staying ahead in technology, Practice Manager Leanne Ridenour sought a modernized solution to enhance appointment scheduling and client engagement.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/improving-veterinary-client-communications-a-case-study" target="_blank">More</a>
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            <div class="div accordion-item">Introducing Vello to your client base (PDF)</div>
            <div class="div accordion-content"> 
                <div class="div accordion-text">Read about tips and tricks to introduce Vello to your clients, and tools to help drive Vello adoption and engagement.</div><a class="xref j-external-link" href="https://vello.deploy.heretto.com/v4/deployments/Qh0rOZ3ZqeETpqiOjvuB/object/ed3c3a75-5286-42a2-bab5-0e2f2ac22dc3?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImV6eXZldCIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJlZDNjM2E3NS01Mjg2LTQyYTItYmFiNS0wZTJmMmFjMjJkYzMiLCJleHAiOjE3NzY3OTgzMTAsImp0aSI6ImJmY2U4MDY3YzA4ZTRhNzA5ODBjYjVhYzI3ZTNmYmEzIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiUWgwck9aM1pxZUVUcHFpT2p2dUIifQ.2Ob58ajeMAFuvzLZNmba8TxuXFgUaUxHKp8zbVlSpW8&amp;response-content-disposition=filename%3D%22vello-lets-talk-about-recommended-care-1.pdf%22" target="_blank">More</a>
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            <div class="div accordion-item">Let's talk about recommended care (PDF)</div>
            <div class="div accordion-content">
                <div class="div accordion-text">The recommended care feature in Vello delivers personalized service suggestions to pet owners, based on your PIMS settings. Each recommendation includes a clear explanation of why it's needed, helping improve understanding, follow-through, and trust.</div><a class="xref" href="/discover-resources/lets-talk-about-recommended-care">More</a>
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            <div class="div accordion-item">Printable Vello flyers for your practice </div>
            <div class="div accordion-content">
                <div class="div accordion-text">Use these PDF flyers to make it easy for your clients to download the Vello app and to send text messages to your practice.</div><a class="xref" href="/discover-resources/printable-vello-flyers-for-your-practice">More</a>
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            <div class="div accordion-item">ezyVet customers: Clients can add a new pet in the Vello client portal</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Vello makes it easy for clients to add new pets and make appointments for them directly in the Vello client portal.</div><a class="xref j-external-link" href="https://docs.ezyvet.com/en/browse-documentation/vello/vello-for-practices/configuration/about-client-changes-to-pets-in-the-vello-client-portal" target="_blank">More</a>
            </div>
            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
            </div>
            <div class="div accordion-item">Vello helps Southside Animal Hospital increase their fecal samples to more than 5 per day</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Southside Animal Hospital, a fast-paced one-doctor practice in Lansing, Michigan, knew it was time to modernize client communication. Using Neo as their PIMS, Practice Manager Teresa Marhofer set out to introduce automation that would save staff time and better engage clients. When they implemented Vello, they expected improved workflows. What they didn’t expect was a dramatic rise in fecal compliance, increased staff efficiency, and a noticeable lift in client satisfaction—all in the first week. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-vello-helped-southside-animal-hospital-increase-their-fecal-samples" target="_blank">More</a>
            </div>
            <div class="div accordion-item">Webinar: Seamless Connections</div>
            <div class="div accordion-content">
                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
            </div>
            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
            </div>
            <div class="div accordion-item">How Downtown Pet Hospital Boosted Compliance and Client Engagement with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/established-downtown-pet-hospital-boosts-compliance-and-client-engagement-with-Vello" target="_blank">More</a>
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Vello release notes: April 20, 2026

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