<body id="concept-6rb1biib"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1"><span class="keyword">Vello</span> release notes: December 5 and 6, 2024</h1><div class="body conbody"><p class="shortdesc">Read about features and changes in <span class="keyword">Vello</span>.</p><section class="section"><h2 class="title sectiontitle" id="all-pims-0">All PIMS</h2>
            
            <p class="p">The <span class="keyword wintitle">Appointment Requests</span> screen is available for all <span class="keyword">Vello</span> customers. Previously, only practices that completed SMS registration had access to the <span class="keyword wintitle">Appointment Requests</span> screen. </p>
            <div class="note note note_note"><span class="note__title">Note:</span> If a practice did not complete SMS registration, the <span class="keyword wintitle">Appointment Requests</span> screen shows a message about why SMS registration is necessary. </div>
            <p class="p">Added a <span class="ph uicontrol">Preview</span> button in the <span class="keyword wintitle">Pre-Appointment Communications</span> screen. The <span class="ph uicontrol">Preview</span> button shows the text and formatting of messages that <span class="keyword">Vello</span> sends to clients. </p>
        </section><section class="section"><h2 class="title sectiontitle" id="ezyvet-0"><span class="keyword">ezyVet</span></h2>
            
            <p class="p">You can select <span class="ph uicontrol">Mark as Done</span> in a client text message to sync a text conversation between you and the client to their client contact record in <span class="keyword">ezyVet</span>. You can also select the patient record that you want to sync a conversation to. </p> <div class="note tip note_tip"><span class="note__title">Tip:</span> In the <span class="ph uicontrol">Summaries</span> tab of a patient record, you can add <span class="ph uicontrol">Client Communication</span> to the <span class="ph uicontrol">Include</span> box. As a result, the applicable clinical summary shows the text conversation.</div>
        </section><section class="section"><h2 class="title sectiontitle" id="cornerstone-0"><span class="keyword">Cornerstone</span></h2>
            
            <p class="p">If your practice configures 10-minute appointments in <span class="keyword">Cornerstone</span>, <span class="keyword">Vello</span>'s online scheduling system shows clients the 10-minute periods that are available for appointment requests. Previously, 10-minute appointments were not available for online scheduling.</p>
            <p class="p">If you make a client record in <span class="keyword">Cornerstone</span>, you can send a text message to the new client during the same day. Previously, if you wanted to send text messages to new clients, it was necessary to wait for data to sync from the previous night. </p>
        </section></div><nav role="navigation" class="related-links"><div class="familylinks"><div class="parentlink"><span class="hd-label">Parent topic:</span> <a class="link" href="/browse-documentation/for-practices/vello/vello-release-notes">Vello release notes</a></div></div></nav></article></main></body>

Read about features and changes in Vello.

Vello release notes: November 21, 2024

Vello release notes

Vello release notes: December 12, 2024

Vello release notes: December 5 and 6, 2024

browse-documentation/for-practices/vello/vello-release-notes/vello-release-notes-december-5-and-6-2024

for-practices/vello/vello-release-notes/vello-release-notes-december-5-and-6-2024

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<body id="topic-o4accukz"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Vello-featured</h1><div class="body accordions-wrapper"><p class="shortdesc"></p><div class="div accordions-heading">Featured content</div><div class="div accordion-container">
            <div class="div accordion-item">How Windsong Veterinary Hospital Streamlined Client Communication with Vello</div>
            <div class="div accordion-content">
                <div class="div accordion-text">Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly. </div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/new-veterinary-practice-streamlining-client-communications-a-case-study" target="_blank">More</a>
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            <div class="div accordion-item">Webinar: Seamless Connections</div>
            <div class="div accordion-content">
                <div class="div accordion-text">From missed reminders to disconnected systems, client communication can easily become fragmented. But it doesn’t have to be. In this on-demand webinar, we’ll explore how to simplify your workflows, improve client engagement, and create a more connected, efficient practice—without adding more to your plate.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/webinar/seamless-connections" target="_blank">More</a>
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            <div class="div accordion-item">How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello</div>
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                <div class="div accordion-text">Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/how-animal-care-clinic-increased-fecal-and-preventive-care-bloodwork" target="_blank">More</a>
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            <div class="div accordion-item">How Downtown Pet Hospital Boosted Compliance and Client Engagement with Vello</div>
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                <div class="div accordion-text">Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.</div><a class="xref j-external-link" href="https://software.idexx.com/resources/case-study/established-downtown-pet-hospital-boosts-compliance-and-client-engagement-with-Vello" target="_blank">More</a>
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Vello release notes: December 5 and 6, 2024

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