Vello release notes: August 13, 2026
Read about features and changes in Vello.
Vello campaigns: In the content builder, you can use Vello's AI feature to make an email subject. As a result, clients can easily know what the email is about.
In a Vello form, you cannot include questions that tell clients to enter payment card information. For example, you cannot include questions that tell clients to enter their:
- Card number
- Expiration date for a card
- Card security code (CVV, CVC, CID)
- Save changes to a form or survey that includes the questions
- Publish a new form or survey that includes the questions
Changes to online booking configuration
In the configuration settings for a visit type, you can use Species to control if a client can make an appointment for their pet for the visit type. This change makes it easier for you to know that a client made the correct type of appointment for their pet.
Vello has a new Emergency symptom screening tab in the Appointment Booking screen that you can use to:
- Activate emergency symptom screening
- Configure which emergency symptoms that Vello shows to clients when they try to make an appointment directly in the client portal
Note: You can configure a maximum of 10 emergency symptoms to show to clients.
After you do the configuration:
- Vello shows a message to clients to tell them to call your practice if their pet shows any of the symptoms
- Clients can continue to make an appointment after Vello shows them the message about emergency symptoms
ezyVet only
In the contact record settings of a client contact record, Vello sends automatic email reminders and text message reminders independently of each other. For example, if a minimum of one email address has the For Reminders/Automated Communication set, Vello sends email reminders. And if a minimum of one mobile phone number has the For Reminders/Automated Communication set, Vello sends text message reminders. Vello does not send automatic reminders only if these conditions agree:
- No email address has For Reminders/Automated Communication set
- No mobile phone number has For Reminders/Automated Communication set
Previously, it was necessary to set For Reminders/Automated Communication for a minimum of one email address and one mobile phone number for clients to receive any automatic reminders.